心理科学进展 ›› 2024, Vol. 32 ›› Issue (10): 1621-1639.doi: 10.3724/SP.J.1042.2024.01621
蒋建武1, 龙晗寰1, 胡洁宇2
收稿日期:
2023-11-01
出版日期:
2024-10-15
发布日期:
2024-08-13
通讯作者:
蒋建武, E-mail: jwjiang@szu.edu.cn
基金资助:
JIANG Jianwu1, LONG Hanhuan1, HU Jieyu2
Received:
2023-11-01
Online:
2024-10-15
Published:
2024-08-13
摘要: 随着数字科技的发展, 人工智能为组织带来了新的机会和挑战, 其在工作场所中的应用对员工行为和心理的影响日益得到学术界的密切关注。但相关影响方向、程度和边界等研究结论尚未取得共识。本研究对包含85个结果变量, 150个效应量的64篇国内外文献进行了元分析。研究发现:工作场所AI应用有助于触发员工工作投入、组织承诺、工作幸福感等积极心理, 调动其知识共享、数字创新、工作重塑等积极行为, 但同时也会引发员工焦虑、离职倾向、工作不安全感等消极心理, 出现知识隐藏、工作退缩、服务破坏等消极行为, 且AI应用类型、行业类型以及AI应用测量方式对上述关系有不同程度的调节作用。研究结论表明工作场所AI应用是一柄双刃剑, 它既可以作为技术支持丰富员工心理资源, 激发积极行为, 亦会给员工造成威胁从而消耗心理资源, 引发消极行为。本研究在工作要求-资源模型的理论框架下, 明晰了工作场所AI应用与员工行为和心理结果变量间的关系效果以及边界条件, 对组织科学地调整AI管理方式、引导员工正确认识AI以有效发挥其价值具有指导意义。
蒋建武, 龙晗寰, 胡洁宇. (2024). 工作场所人工智能应用对员工影响的元分析. 心理科学进展 , 32(10), 1621-1639.
JIANG Jianwu, LONG Hanhuan, HU Jieyu. (2024). A meta-analysis of the impact of AI application on employees in the workplace. Advances in Psychological Science, 32(10), 1621-1639.
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