关键词: 情绪劳动, 表层扮演, 深层扮演, 工作满意度, 元分析, 调节效应

Abstract:  With the method of meta-analysis, this paper explores the relationship between emotional labor and job satisfaction. Emotional labor include surface acting and deep acting. About 120 documents and 226 independent samples meet the criteria of Meta-Analysis (N = 79659). The result of meta-analysis has showed that there is a significant negative correlation between surface acting and job atisfaction, and a positive correlation between deep acting and job satisfaction. The result of moderating effects has found that differences in measurement tools of surface acting, cultural background and industry types have no significant influence on the relationship between surface acting and job satisfaction. Different measurement tools of job satisfaction have a significant influence on the relationship between surface acting and job satisfaction with the performance that the moderating effect of the single dimension JSS job satisfaction scale is higher than that of the multidimensional MSQ scale. Additionally, differences in measurement tools of deep acting, job satisfaction and cultural background have a significant influence on the relationship between deep acting and job satisfaction. The deep acting scales Grandey (2003)、Diefendorff et al. (2005)、Brotheridge and Lee (2003) have decreased in turn. The moderating effect of the single dimension JSS job satisfaction scale is lower than that of the multidimensional MSQ scale, and the moderation effect of eastern culture background is higher than that of western. The differences of industry type have no significant influence on the relationship between deep acting and job satisfaction.

Key words: emotional labor, surface acting, deep acting, job satisfaction, meta-analysis, moderate effect