ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社

心理科学进展 ›› 2017, Vol. 25 ›› Issue (7): 1103-1113.doi: 10.3724/SP.J.1042.2017.01103

• 元分析 • 上一篇    下一篇

 道歉在信任修复中的作用：来自元分析的证据

 袁博; 董悦; 李伟强   

  1.  (宁波大学心理学系暨研究所, 宁波 315211)
  • 收稿日期:2016-10-10 出版日期:2017-07-15 发布日期:2017-05-26
  • 通讯作者: 李伟强, E-mail: liweiqiang@nbu.edu.cn E-mail:E-mail: liweiqiang@nbu.edu.cn
  • 基金资助:
     国家自然科学基金(31600914)、教育部人文社会科学基金(15YJC190026)和浙江省哲学社科规划项目(16NDJC105YB)资助。

 The trust repair effect of apology: A systematic review and meta-analysis

 YUAN Bo; DONG Yue; LI Weiqiang   

  1.  (Department of Psychology, Ningbo University, Ningbo 315211, China)
  • Received:2016-10-10 Online:2017-07-15 Published:2017-05-26
  • Contact: LI Weiqiang, E-mail: liweiqiang@nbu.edu.cn E-mail:E-mail: liweiqiang@nbu.edu.cn
  • Supported by:
     

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摘要：  采用元分析方法对道歉的信任修复效果进行探讨。通过中英文献检索, 共有18篇文献36个独立样本符合元分析标准(N = 4731)。元分析的结果表明, 道歉在信任修复中起到一定促进作用, 呈中等效应量(d = 0.44)。调节效应检验发现, 信任违背类型的调节作用显著, 相比于诚实型信任违背, 道歉对能力型信任违背有较好的修复效果。此外, 控制组设置对道歉的信任修复效果具有显著的调节作用, 以沉默为控制组的信任修复效果优于以否认为控制组的信任修复效果。信任类型、道歉所包含的成分以及测量工具的调节作用均不显著。

关键词:  道歉, 信任修复, 元分析, 调节效应

Abstract:  A meta-analysis was conducted to explore the effect of apology on trust repair, as well as potential moderators of this effect. A literature research yielded 18 qualified papers with 36 effect sizes and 4731 participants. Heterogeneity test indicated that random effects model was appropriate for the meta-analysis. Results showed that apology played a positive effect on trust repair (d = 0.44, p < 0.001). This repair effect was moderated by type of trust violation and type of control group. Compared with the integrity-based trust violation, apology produced a better repair effect on competence-based trust violation. In addition, larger effect was found when silence control group was used than when deny control group was used. No other moderators were found.

Key words:  apology, trust repair, meta-analysis, moderate effect

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