ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社

心理科学进展 ›› 2016, Vol. 24 ›› Issue (5): 824-835.doi: 10.3724/SP.J.1042.2016.00824

• 研究前沿 • 上一篇    下一篇

组织中的人际冲突：类型、模型与表达

诸彦含1 ;周意勇2 ;刘丽颖2 ;李博偲2   

  1. (1西南大学政治与公共管理学院; 2西南大学含弘学院, 重庆 400715)
  • 收稿日期:2015-06-09 出版日期:2016-05-15 发布日期:2016-05-15
  • 通讯作者: ZHU Yanhan, E-mail: zhuyh@swu.edu.cn
  • 基金资助:

    国家自然科学基金青年项目(71402148), 中央高校基本科研业务费团队项目(SWU1509103)。

Interpersonal conflict in organization: Types, models and expression

ZHU Yanhan1,2; ZHOU Yiyong2; LIU Liying2; LI Bosi2   

  1. (1 School of Political Science and Public Administration; 2 School of HanHong, Southwest University, Chongqing 400715, China)
  • Received:2015-06-09 Online:2016-05-15 Published:2016-05-15
  • Contact: 诸彦含, E-mail: zhuyh@swu.edu.cn
  • Supported by:

    国家自然科学基金青年项目(71402148), 中央高校基本科研业务费团队项目(SWU1509103)。

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摘要：

组织中的人际冲突是组织成员在分歧、负面情绪与干扰的相互作用下, 通过意义建构导致互动双方在认知、情感与行为方面产生的一系列反应过程。现有研究将组织中的人际冲突分为单特征型和多特征型, 集中探讨作用模型, 并基于表达层面解析冲突的维度和作用模式。本文尝试将冲突类型、表达方式以及作用模型进行嵌入式整合, 提出组织中人际冲突的具体应对策略。未来研究可将认知差异嵌入过程框架, 探求冲突显现的临界点, 验证应对方式的有效性, 探究组织权力的影响, 开展基于多元亚文化下组织中人际冲突的本土化研究。

关键词: 人际冲突, 类型, 模型, 冲突表达, 作用模式

Abstract:

Interpersonal conflict refers to a series of reactions related with people’s cognition, emotion and behavior, which occurs under the interactive effects among people’s disagreement, negative emotion and interference and formed by sensemaking. Previous researches divide the interpersonal conflict into two types, namely, single and multi-feature conflict, and focus on the exploration of interpersonal conflict models. They also interpret the dimensions and function models of interpersonal conflict from the perspective of expression. This paper tries to put forward the specific coping strategy according to conflict types, expression and function model. Future research should try to (a) embed cognitive differences into dynamic conceptual framework; (b) figure out the boundary range of conflict salience and verify the effectiveness of given conflict solution; (c) explore the influence of organizational power on interpersonal conflict; (d)carry out empirical studies of the localization across the multiple subcultures.

Key words: interpersonal conflict, types, models, conflict expression, mode of function