心理科学进展 ›› 2024, Vol. 32 ›› Issue (11): 1768-1785.doi: 10.3724/SP.J.1042.2024.01768
张振铎1, 国佳宁1, 李豪2, 王宏蕾3
收稿日期:
2024-04-20
出版日期:
2024-11-15
发布日期:
2024-09-05
通讯作者:
王宏蕾, E-mail: hrbcuwhl@163.com
基金资助:
ZHANG Zhenduo1, GUO Jianing1, LI Hao2, WANG Honglei3
Received:
2024-04-20
Online:
2024-11-15
Published:
2024-09-05
摘要: 零工经济新业态依托在线服务平台迅速崛起, 成为创造就业机会与推动经济整体效率的重要引擎。平台在利用大数据算法提高运营效率的同时, 也在全景式动态追踪数字零工的劳动过程, 导致其在与算法系统和平台的互动中产生复杂多元的新型压力体验。然而, 现有研究并未清晰界定数字零工算法压力的概念, 且无法提供可靠的测量工具, 上述研究缺口成为探究数字零工压力反应及其对平台服务质量影响的障碍。因此, 本研究围绕“平台算法压力内涵及其对数字零工主动服务行为的差异化影响”的核心研究主题, 基于算法管理功能与零工算法互动过程, 创造性提出数字零工算法压力的新定义, 并通过开发科学的量表工具, 甄别算法压力的结构要素。在此基础上, 结合压力认知评估理论, 基于挑战性-阻断性压力认知评估框架揭示算法压力影响零工主动服务行为的增益路径和损耗路径, 以及双元路径发挥作用的边界条件。本研究不仅拓展了零工经济背景下平台算法研究的理论框架, 且能够为有效发挥在线服务平台算法的积极功能提供理论指引。
中图分类号:
张振铎, 国佳宁, 李豪, 王宏蕾. (2024). 挑战还是阻断?平台算法压力对数字零工主动服务行为的影响机制. 心理科学进展 , 32(11), 1768-1785.
ZHANG Zhenduo, GUO Jianing, LI Hao, WANG Honglei. (2024). Challenge or hindrance? The impact of platform algorithmic stressor on digital gig workers' proactive service behavior. Advances in Psychological Science, 32(11), 1768-1785.
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