ISSN 1671-3710
CN 11-4766/R
主办:中国科学院心理研究所
出版:科学出版社

心理科学进展 ›› 2024, Vol. 32 ›› Issue (8): 1287-1301.doi: 10.3724/SP.J.1042.2024.01287

• 研究构想 • 上一篇    下一篇

关键事件触发的领导与下属交换关系的变化及作用机制

潘静洲, 杨雯静   

  1. 天津大学管理与经济学部, 天津 300072
  • 收稿日期:2023-12-31 出版日期:2024-08-15 发布日期:2024-06-05
  • 通讯作者: 潘静洲, E-mail: painepjz@sina.com
  • 基金资助:
    国家自然科学基金项目(72272107)

Changes in leader-member exchange triggered by key events and the related mechanisms

PAN Jingzhou, YANG Wenjing   

  1. College of Management and Economy, Tianjin University, Tianjin 300072, China
  • Received:2023-12-31 Online:2024-08-15 Published:2024-06-05

摘要: 在组织中, 领导与下属的交换关系(Leader-member exchange, LMX)不是一成不变的, 而是会随着时间以及关键事件的触发而发生变化。然而以往研究缺乏探索LMX形成和发展的动态研究, 且对事件推动变化的认识不足。本研究从激发LMX质量发生变化的“关键事件”切入, 系统分析引起LMX关系动态变化的前因及潜在的影响机制。首先, 通过演绎理论构建和归纳定性研究相结合的方法初步探索LMX关系变化的基本趋势及触动其变动的关键事件。其次, 在对LMX变化基本规律和触发LMX变化的关键事件初步探索的基础上, 针对LMX发展的不同时期的动态变化开展实证研究。针对LMX建立阶段, 着眼于员工与领导直接互动和间接互动的事件, 探索新员工的LMX建立与发展的过程。针对LMX常规化阶段, 基于事件研究的视角, 探索触发LMX再变化的组织内外部重要事件及LMX变化规律。研究以关键事件作为切入点, 发展了LMX动态变化的理论, 并为管理者和团队管理实践提供思路和建议。

关键词: 领导与下属交换关系, 事件, 变化, 角色理论

Abstract: Leader-Member Exchange (LMX) theory postulates that LMX is established through continuous cycles of social exchange where the content and quantity exchanged between parties fluctuate during reciprocal interactions. This dynamic nature implies that the leader-member exchange relationship in organizations is not static but evolves over time and in response to pivotal events. Nonetheless, existing studies lack dynamic exploration into the establishment and development of LMX as well as a comprehensive understanding of changes driven by events.
To address these gaps, this study proposes a theoretical framework that examines how LMX relationships dynamically change in response to key triggering events. We put forth eight propositions and a research agenda. (1) The event strength of direct interactions with leaders will influence the establishment and development of LMX relationships for newcomers, thereby impacting socialization outcomes. (2) The event strength of indirect interactions with leaders will influence the establishment and development of newcomer's LMX relationships, thereby affecting socialization outcomes. (3) The entry of highly skilled newcomers will lower existing employees' LMX levels and negatively impact team performance in the short term. (4) The departure of high-performing employees will lead to changes in the LMX structure within the team and negatively impact team performance in the short term. (5) The strength of external crisis events will result in a U-shaped development trend in LMX relationship quality at both individual and team levels. (6) The strength of external crisis events will increase the level of LMX differences at the team level over time following the crisis. (7) A decline in LMX during a crisis event will lead to emotional exhaustion in individuals, reducing performance; conversely, an improvement in LMX following a crisis event will aid in individual recovery and enhance performance. (8) A decrease in team LMX during a crisis event will reduce team performance; in contrast, an improvement in team LMX post-crisis event will enhance team performance.
This study is the first to preliminarily explore the fundamental trends of LMX relationship changes and the pivotal events that stimulate such changes through a combined approach of deductive theory construction and inductive qualitative research. Building upon systematic investigations, the study suggests to use significant events as a starting point to formulate theories on the dynamic changes in LMX during the establishment and routinization stages, aiming to propel LMX research to a more profound level.
Building on the initial exploration of the fundamental principles of LMX development and the crucial events that prompt such changes, this study suggests to conduct empirical research on the dynamic evolution of LMX at different stages. For the establishment process of LMX, a key emphasis will be placed on the autonomy and actions of new hires in this context. Prior studies have predominantly highlighted leaders' roles in LMX formation, often overlooking the empowerment and decision-making abilities of employees as active participants in the relational exchange. This study aims to investigate employees' perceptions and behaviors during interactions with leaders, considering event-driven changes in LMX, and assessing internal mechanisms that influence the establishment and growth of LMX among newcomers, thus enhancing existing research on the impact of events and employees' agency in LMX dynamics.
Besides, this study also focuses on the routinization phase of LMX, delving into significant internal and external events that drive further LMX variations and patterns from an event-centric viewpoint. The complexity of gathering and analyzing long-term longitudinal data has hindered dynamic research on the routinization stage of LMX, with existing studies confined to specific points in the developmental process where LMX changes occur. To overcome these barriers, this study suggests to utilize cutting-edge data science technologies such as deep learning and natural language processing to mitigate the drawbacks of questionnaire-based LMX research, effectively addressing real-time measurement challenges and capturing evolving changes within the current literature, thereby creating optimal conditions for studying LMX's dynamic evolution. Moreover, objective behavioral records as a measurement basis offer more stability and objectivity compared to individual subjective assessments, surpassing the limitations associated with traditional measurement approaches, such as personal perception discrepancies and inconsistent evaluation outcomes. This interdisciplinary blending of research methodologies not only presents a new lens for future leadership, team, and organizational management studies but also sets a new standard for holistic research practices.

Key words: leader-member exchange, events, changes, role theory

中图分类号: