ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社

心理科学进展 ›› 2010, Vol. 18 ›› Issue (5): 781-789.

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团队内冲突对团队效能的影响及作用机制

向常春; 龙立荣   

  1. 华中科技大学管理学院, 武汉 430074
  • 收稿日期:2009-10-12 修回日期:1900-01-01 出版日期:2010-05-15 发布日期:2010-05-15
  • 通讯作者: 向常春

Impact and Its Mechanism of Intragroup Conflict on Team Effectiveness

XIANG Chang-Chun; LONG Li-Rong   

  1. School of Management, Huazhong University of Science and Technology, Wuhan 430074, China
  • Received:2009-10-12 Revised:1900-01-01 Online:2010-05-15 Published:2010-05-15
  • Contact: XIANG Chang-Chun

PDF (PC)

5503

被引次数

36

摘要： 冲突是团队有效运作面临的主要挑战之一。学术界关于冲突与团队效能关系的研究结论未能达成共识, 引发了关于冲突对团队效能作用机制的探讨。回顾国内外相关文献发现, 团队特征(团队情绪、多元化、团队规范与文化价值观)、团队过程(冲突管理、信任)及任务特征等因素, 对于冲突对团队效能的作用过程具有调节作用。而基于冲突原因视角探讨团队内冲突对团队效能的影响、冲突的动态性、团队新成员冲突的激活效应和冲突与团队效能关系的本土化研究等应是未来的研究方向。

关键词: 团队效能, 任务冲突, 关系冲突, 程序冲突, 团队

Abstract: Conflict is one of the major challenges encountered by teams to work effectively. Researches on relationship between intra-group conflict and team effectiveness showed inconsistent results academically, which triggered discussion on mechanism of intra-group conflict on group effectiveness. Previous studies have revealed that group characteristics (mood, diversity, group norms and cultural value), group process (conflict management and trust) and task characteristics moderates the effect of conflict on the team effectiveness. It is recommended that future research should draw on following topics: (1) Impact of intra-group conflict on team effectiveness from causes of conflict perspective; (2) Conflict dynamics; (3) the activation effect of new group members’ conflict; and (3) Localization research based on Chinese culture.

Key words: team effectiveness, task conflict, relationship conflict, process conflict, team