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Correcting missteps or embracing humor? The impact of homophony on consumer Ad evaluation
ZHOU Shoujiang, ZHAO Yichen, ZHANG Jinyu, Khloe Qi KANG
2025, 57 (2):
331-348.
doi: 10.3724/SP.J.1041.2025.0331
Homophony has long been a widely utilized linguistic tool in advertising, yet its effects on ad evaluation remain under-explored. This study, grounded in incongruity theory, aims to address this gap through a series of seven experiments involving 2, 456 participants. The findings reveal that homophonic elements in advertisements can lead to more positive consumer evaluations, primarily mediated through perceptions of novelty and interest. However, the positive impact of homophony is moderated by factors such as consumers' novelty-seeking tendencies, perceived consumption risk, and the nature of the ad appeal. Firstly, homophony induces a mild state of incongruity in consumers, prompting them to engage more deeply with the ad to resolve this incongruity. This engagement is facilitated by contextual cues within the advertisement, which help consumers understand the intended meaning of the homophonic elements. As a result, consumers perceive the ad as more novel and entertaining, leading to more favorable evaluations. The study also proposes boundary conditions for the effectiveness of homophony. When consumers exhibit low levels of novelty-seeking, or when the advertised product carries high consumption risk, the positive effects of homophony diminish. Additionally, ads emphasizing authority and expertise are less likely to benefit from homophonic elements, as these may undermine the perceived seriousness and credibility of the ad. This paper conducted seven studies to provide support for these propositions. The Pilot Study, with 256 college students, provided initial evidence that relevant homophones generate moderate incongruity. Study 1, involving 210 college students, demonstrated that homophonic ads resulted in more positive evaluations when controlling for age, gender, income, and education level. Study 2, with 330 Chinese adults, confirmed the positive effects of homophony and identified novelty and interest as mediators. Study 3 used eye-tracking with 65 students to show that homophones attract longer fixation durations, supporting the need for cognitive resources to resolve incongruity. Study 4, with 596 participants, revealed that novelty-seeking moderated the homophone effect. Studies 5 and 6, with 599 and 400 participants respectively, explored the moderating roles of consumption risk and ad appeal. Homophonic ads were rated more positively for low-risk products and non-authoritative appeals, but these effects disappeared for high-risk products and authoritative appeals. These insights extend the application of incongruity theory to the realm of homophonic advertising, enriching our understanding of how linguistic creativity can enhance ad effectiveness. The findings also have practical implications for marketers, suggesting that homophony should be strategically employed, taking into account the target audience's novelty-seeking behavior, the risk associated with the product, and the nature of the ad appeal. In conclusion, while homophony can enhance ad evaluations by increasing perceptions of novelty and humor, its effectiveness is contingent upon specific consumer traits and product characteristics. This study not only fills a theoretical gap in the literature on homophony and advertising but also offers actionable insights for practitioners aiming to leverage linguistic creativity in their marketing strategies.
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