关键词: 关系补救, 类型, 原则, 潜在机制, 模型

Abstract:

Relationship remedy occurs when a transgression causes the positive state to disappear and the negative state to arise, then actives by one party, both parties, or the third party return the relationship to a positive state. Previous researches focus on two types of relationship remedy, namely, interactional and individual-organizational remedy. Interactional remedy includes four stages, namely, challenge, offering, acceptance, and thanks. Different remedy strategies should follow the different relationship violation types and culture backgrounds. The underlying mechanisms of individual-organizational remedy are trustworthiness demonstration and distrust regulation. Adhere to the Principle of Congruence, the underlying mechanisms should be systematically and dynamically. Based on the embedded perspective, future studies should refine instrumental variables, make analysis of multi-factors with synergistic and integrated across-level methods, and promote the local empirical researches.

Key words: relationship remedy, types, principles, underlying mechanisms, models