ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社

心理科学进展 ›› 2014, Vol. 22 ›› Issue (5): 822-833.doi: 10.3724/SP.J.1042.2014.00822

• 研究前沿 • 上一篇    下一篇

组织中的关爱：概念界定、结果与影响因素

李超平;喻晓;仲理峰   

  1. (1中国人民大学公共管理学院组织与人力资源研究所, 北京 100872) (2中国人民大学商学院组织与人力资源系, 北京 100872)
  • 收稿日期:2013-08-13 出版日期:2014-05-15 发布日期:2014-05-15
  • 通讯作者: 仲理峰
  • 基金资助:

    国家自然科学基金项目(71172178, 71372159)、国家“985工程优势学科创新平台项目”专项经费资助。

Compassion in Organization: Conceptualization, Antecedents and Consequences

LI Chaoping;YU Xiao;ZHONG Lifeng   

  1. (1 School of Public Administration and Policy, Renmin University of China, Beijing 100872, China) (2 School of Business, Renmin University of China, Beijing 100872, China)
  • Received:2013-08-13 Online:2014-05-15 Published:2014-05-15
  • Contact: ZHONG Lifeng

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摘要：

关爱就是注意到他人痛苦, 经过对当前情况评估之后, 对他人痛苦产生共情感受, 最终采取行动帮助他人脱离困境的过程。目前, 关爱已经成为积极组织行为学关注的热点问题。关爱的测量主要有4种方法：行为编码、量表、自我报告和定性评估。关爱对积极情绪、焦虑、员工满意度、组织承诺、组织公民行为、离职意向、组织合作能力等有积极的影响。组织成员之间的关系质量、组织文化、组织领导者与制度化的组织关爱措施对关爱具有预测作用。未来关于关爱的研究需加强对结构测量、影响因素与作用机制的进一步探讨。

关键词: 组织关爱, 共情, 同情, 怜悯

Abstract:

Compassion is a process through which individuals notice others’ sufferings, evaluate the current situation, feel others’ sufferings and eventually take actions to help them out of trouble. Compassion has received much attention in research on positive organizational scholarship. Behavior coding, questionnaire, self-report and qualitative evaluation have been used to measure compassion in organization. A set of predictors, including relationship quality between organization members, organizational culture, leadership and institutionalized compassion practices, have shown to be positively related to compassion, which in turn facilitates positive emotion, anxiety, job satisfaction, organizational commitment, OCB, turnover intention, and cooperative capability. Future studies should further examine the structure and measurement of compassion in organization, antecedents and more nuanced mechanisms.

Key words: compassion in organization, empathy, sympathy, pity