关键词: 人际信任, 人际信任度, 可信度

Abstract: Interpersonal trust, if obtainable in an organization, can enhance communication among members, increase work efficiency, and in turn reduce the managerial cost of the organization. Therefore, many researches on trust have been increasingly carried out in various social sciences, such as psychology, sociology and management studies. This article summarizes a large number of trust studies found in international and domestic journals. Several basic definitions of the trust concept were discussed at first; then the impacting factors constructing and destructing interpersonal trust in organization management were introduced. These factors appear to exist on various levels, from individual factors such as personality traits, to variables such as judgment of target person抯 social category on interpersonal level, and to macro level factors such as cultural influence. At last, development of interpersonal trust study in the future was explored from the perspective of organizational management.

Key words: Interpersonal trust, communication among members ,work efficiency, managerial cost, credibility.