ISSN 1671-3710
CN 11-4766/R

›› 2012, Vol. 20 ›› Issue (6): 902-909.

• 研究前沿 • Previous Articles     Next Articles

Trust Repair: Present Research and Challenges

YAO Qi;YUE Guo-An;LAI Kai-Sheng;ZHANG Cen;XUE Ting   

  1. (Department of Social Psychology, Nankai University, Tianjin 300071, China)
  • Received:2011-09-19 Revised:1900-01-01 Online:2012-06-15 Published:2012-06-15
  • Contact: YUE Guo-An

Abstract: How to repair damaged trust is one of the unsolved and most important problems in the research field of trust. Effective trust repair should address the whole relation, including trust, negative emotions and negative behaviors. Under some circumstances, trust can’t be fully restored and ambivalence exits in the outcomes of trust repair. There are three theoretical process of trust repair: attribution, social equilibrium and structure. The approaches in this field have changed from single agent to interactionist, and more and more researchers investigate the moderators among the relationships between repairing tactics and repairing outcomes. Future research should pay attention to the integration of theoretical processes, multi-method validities and the effects of time, social contexts and emotion on trust repair.

Key words: trust, trust repair, attribution