亲组织不道德行为的负面效应及其作用机制

doi:10.3724/SP.J.1042.2020.01246

摘要/Abstract

摘要：

近年来, 员工为了企业利益而做出的违背社会价值、道德习俗、行为规范和法律等的亲组织不道德行为(Unethical pro-organizational behavior, UPB)导致的各种悲剧不断上演。然而, 现有研究主要聚焦于UPB的影响因素和积极作用方面, 对其潜在的危害性重视不足。鉴于此, 从多层次视角研究UPB的负面效应及其作用机制。首先, 考察UPB对情绪耗竭的影响及道德认同的调节作用和内疚的中介作用。其次, 创造性地提出组织UPB的概念, 并考察其对组织长期绩效的负面效应以及企业声誉的中介效应。最后, 进一步从利益相关者的视角考察企业UPB和员工UPB对顾客主动绩效的影响以及顾客企业认同的中介效应和顾客知觉到的员工组织化身的调节效应。研究成果不仅有助于丰富UPB的相关理论, 而且对遏制这种行为的进一步漫延具有重要启示。

关键词: 亲组织不道德行为, 情绪耗竭, 企业长期绩效, 顾客主动绩效

Abstract:

In recent times, various tragedies caused by unethical pro-organizational behavior (UPB) — that is, unethical behavior with the intention to potentially benefit the organization, but harm the interests of external stakeholders instead—are proliferating. The existing studies on UPB predominately focus on identifying its antecedents and pro-organizational aspects, ignoring its potential negative outcomes. Given this theoretical gap, the negative effects of UPB from a multilevel perspective are explored. First, the effect of UPB on exhaustion is explored; the moderating effect of moral identity and mediating effect of guilt are examined as well. Second, a firm-level UPB definition is created, and its negative effect on the firm’s long-term performance as well as the mediating role of corporation reputation are examined. Finally, the influence of the firm’s and employees’ UPB on customers' voluntary performance is analyzed, as well as the mediating effect of customer identification on the company and the moderating role of the perceived corporation agent role of employees. The results of this project will not only enrich the theoretical study related to UPB, but also help to discourage the practice or escalation of this kind of unethical behavior.

Key words: unethical pro-organizational behavior, emotional exhaustion, long-term firm performance, customer voluntary performance

中图分类号:

B849:C93

王桃林, 张勇, 周浩, 张军伟. (2020). 亲组织不道德行为的负面效应及其作用机制. 心理科学进展 , 28(8), 1246-1255.

WANG Taolin, ZHANG Yong, ZHOU Hao, ZHANG Junwei. (2020). The negative effects and underlying mechanisms of unethical pro-organizational behavior. Advances in Psychological Science, 28(8), 1246-1255.

图/表 4

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