ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社

心理科学进展 ›› 2012, Vol. 20 ›› Issue (9): 1487-1494.doi: 10.3724/SP.J.1042.2012.01487

• 研究前沿 • 上一篇    下一篇

工作场所的不文明行为

毛畅果;孙健敏   

  1. (1中国人民大学 劳动人事学院, 北京 100872) (2中国人民大学 心理学系, 北京 100872)
  • 收稿日期:2011-12-23 出版日期:2012-09-15 发布日期:2012-09-15
  • 通讯作者: 孙健敏
  • 基金资助:

    中国人民大学研究品牌计划项目(10XNI016); 中国人民大学科学研究基金(中央高校基本科研业务费专项资金资助)项目(11XNH066)。

Workplace Incivility: Research Front and Future Directions

MAO Chang-Guo;SUN Jian-Min   

  1. (1 School of Labor and Human Resources, Renmin University of China, Beijing 100872, China) (2 Department of Psychology, Renmin University of China, Beijing, 100872, China)
  • Received:2011-12-23 Online:2012-09-15 Published:2012-09-15
  • Contact: SUN Jian-Min

PDF (PC)

3868

被引次数

20

摘要： 工作场所不文明行为违背人际相互尊重的原则, 为组织环境带来广泛的慢性危害, 但由于其表现形式温和、伤害意图不明显, 因而长期被人们所忽视。近年来, 和谐的工作环境成为各界关注的热点, 工作场所不文明行为也受到越来越多学者的关注。回顾国外研究, 对工作场所不文明行为的概念界定、测量工具、前因变量和影响结果进行了系统梳理, 在此基础上总结对制度设计和选拔培训的管理启示, 并提出测量本土化、机制情境化、层次群体化、视角动态化等未来研究方向。

关键词: 工作场所不文明行为, 回旋升级效应, 人际不良对待

Abstract: Characteristically subtle with its ambiguous intent and low intensity, workplace incivility violates interpersonal norms for mutual respect and has serious negative implications for organizations. In recent years, the topic of workplace incivility has attracted closer attention from scholars because of a vested interest in establishing harmonious workplaces. Reviewing related studies, we clarified the concept, measurement, antecedents and outcomes of workplace incivility and concluded with managerial implications. It is essential that future studies pay more attention to the native conceptualization, operationalization, and utilizes cross-level and longitudinal designs to better understand the mechanism of workplace incivility.

Key words: workplace incivility, spiraling effect, interpersonal mistreatment