ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社

心理科学进展 ›› 2012, Vol. 20 ›› Issue (6): 902-909.

• 研究前沿 • 上一篇    下一篇

信任修复：研究现状及挑战

姚琦;乐国安;赖凯声;张涔;薛婷   

  1. (南开大学社会心理学系, 天津 300071)
  • 收稿日期:2011-09-19 修回日期:1900-01-01 出版日期:2012-06-15 发布日期:2012-06-15
  • 通讯作者: 乐国安

Trust Repair: Present Research and Challenges

YAO Qi;YUE Guo-An;LAI Kai-Sheng;ZHANG Cen;XUE Ting   

  1. (Department of Social Psychology, Nankai University, Tianjin 300071, China)
  • Received:2011-09-19 Revised:1900-01-01 Online:2012-06-15 Published:2012-06-15
  • Contact: YUE Guo-An

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摘要： 信任被破坏后如何修复是当前信任研究中未解的问题之一。有效的信任修复应关注整个关系, 包括信任、消极情感和消极行为三方面的内容; 修复结果可能出现矛盾状态, 且在某些情况下无法被彻底修复。现有关于信任修复的理论过程主要有归因、社会平衡和结构, 其研究视角经历了从单方向交互作用的转换, 当前研究更关注修复策略与修复效果之间的调节变量。今后研究应重视归因、人际和结构过程的整合, 尝试结合现场跟踪研究和个案研究以提高结果的外部效度, 以及考虑时间、社会情景和情绪对信任修复的影响等。

关键词: 信任, 信任修复, 归因

Abstract: How to repair damaged trust is one of the unsolved and most important problems in the research field of trust. Effective trust repair should address the whole relation, including trust, negative emotions and negative behaviors. Under some circumstances, trust can’t be fully restored and ambivalence exits in the outcomes of trust repair. There are three theoretical process of trust repair: attribution, social equilibrium and structure. The approaches in this field have changed from single agent to interactionist, and more and more researchers investigate the moderators among the relationships between repairing tactics and repairing outcomes. Future research should pay attention to the integration of theoretical processes, multi-method validities and the effects of time, social contexts and emotion on trust repair.

Key words: trust, trust repair, attribution