Advances in Psychological Science ›› 2021, Vol. 29 ›› Issue (9): 1534-1550.doi: 10.3724/SP.J.1042.2021.01534
• Conceptual Framework • Previous Articles Next Articles
LIU Xiaolang1, LIU Shanshi2, ZHAO Yu3(), QIN Chuanyan2, LU Wenzhu2
Received:
2020-12-29
Published:
2021-07-22
Contact:
ZHAO Yu
E-mail:56767495@qq.com
CLC Number:
LIU Xiaolang, LIU Shanshi, ZHAO Yu, QIN Chuanyan, LU Wenzhu. The temporary knowledge workers’ autonomous motivation: Relationship-oriented human resource management construction and its mechanism[J]. Advances in Psychological Science, 2021, 29(9): 1534-1550.
名称 | 理论基础 | 内涵 | 具体实践 | 作用机理/效果 | 学者 |
---|---|---|---|---|---|
关系导向工作设计 | 关系理论 | 指用于塑造员工与其他人员之间联系和互动的工作结构特征 | 提供员工之间相互联系和交流的机会以及工作结构设计, 包括频率、持久性、物理临近性、深度以及广度。 | 亲社会动机; 帮助行为; 社会价值; 服务动机; 同理心; 客户情感承诺 | Grant, |
关系化工作情境设计 | 旨在引导和促进组织成员建立双向的联系的管理实践设计 | 基于双向关系的组织结构设计 基于双向关系的任务结构设计 基于双向关系的奖酬结构设计 | 关系认同等 | Brickson, | |
合作型人力资源管理 | 社会资本理论 | 致力于员工合作关系建立和维持的人力资源管理系统 | 提高合作能力实践 激发合作动机实践 提供合作机会实践 | 通过提升合作能力、合作动机和合作参与机会提高合作绩效 | 刘善仕 等, |
高管的社会关系网络人力资源管理 | 社会资本理论 | 帮助高管人员拓展外部社会关系网络的人力资源管理实践 | 提供与关键客户建立个人联系的资金 培训和发展个人关系技能 评估与关键利益相关者建立联系的能力 与关键利益相关者建立联系提供激励 | 建立外部社会网络关系 | Collins & Clark, |
关系型高绩效工作系统 | 关系型协调理论 | 组织正式的人力资源管理制度用于建立和促进工作角色之间的互惠关系 | 基于关系能力的雇佣和培训 跨角色的绩效评价和奖励 跨角色的冲突解决方法 关系型工作设计 | 关系型生产; 关系型领导; 关系型协作 沟通质量; 关系质量; 任务绩效; 护理质量 | Gittell & Douglass, |
基于网络调整的人力资源管理实践 | 社会网络理论 身份认同理论 | 用于调整人力资本社会网络构成(人员主体); 内容(关系性质)及结构的人力资源管理实践 | 促进网络同质性或异质性的招聘和选拔实践 与网络密度正相关的开放的工作场所设计; 基于团队的薪酬; 团队培训实践; 与关系强度相关的工作关系设计, 如督导关系、领导力发展项目 | 员工关系认同, 身份认定 | Methot et al., |
名称 | 理论基础 | 内涵 | 具体实践 | 作用机理/效果 | 学者 |
---|---|---|---|---|---|
关系导向工作设计 | 关系理论 | 指用于塑造员工与其他人员之间联系和互动的工作结构特征 | 提供员工之间相互联系和交流的机会以及工作结构设计, 包括频率、持久性、物理临近性、深度以及广度。 | 亲社会动机; 帮助行为; 社会价值; 服务动机; 同理心; 客户情感承诺 | Grant, |
关系化工作情境设计 | 旨在引导和促进组织成员建立双向的联系的管理实践设计 | 基于双向关系的组织结构设计 基于双向关系的任务结构设计 基于双向关系的奖酬结构设计 | 关系认同等 | Brickson, | |
合作型人力资源管理 | 社会资本理论 | 致力于员工合作关系建立和维持的人力资源管理系统 | 提高合作能力实践 激发合作动机实践 提供合作机会实践 | 通过提升合作能力、合作动机和合作参与机会提高合作绩效 | 刘善仕 等, |
高管的社会关系网络人力资源管理 | 社会资本理论 | 帮助高管人员拓展外部社会关系网络的人力资源管理实践 | 提供与关键客户建立个人联系的资金 培训和发展个人关系技能 评估与关键利益相关者建立联系的能力 与关键利益相关者建立联系提供激励 | 建立外部社会网络关系 | Collins & Clark, |
关系型高绩效工作系统 | 关系型协调理论 | 组织正式的人力资源管理制度用于建立和促进工作角色之间的互惠关系 | 基于关系能力的雇佣和培训 跨角色的绩效评价和奖励 跨角色的冲突解决方法 关系型工作设计 | 关系型生产; 关系型领导; 关系型协作 沟通质量; 关系质量; 任务绩效; 护理质量 | Gittell & Douglass, |
基于网络调整的人力资源管理实践 | 社会网络理论 身份认同理论 | 用于调整人力资本社会网络构成(人员主体); 内容(关系性质)及结构的人力资源管理实践 | 促进网络同质性或异质性的招聘和选拔实践 与网络密度正相关的开放的工作场所设计; 基于团队的薪酬; 团队培训实践; 与关系强度相关的工作关系设计, 如督导关系、领导力发展项目 | 员工关系认同, 身份认定 | Methot et al., |
比较内容 | 人力资本视角下的HRM | 关系视角下的HRM |
---|---|---|
管理对象 | 人力资本 | 关系(结构; 内容; 关系主体) |
管理基础 | 工作任务/岗位 | 角色关系 |
管理逻辑 | 理性计算 | 理性逻辑/情感逻辑 |
管理目标 | 交易成本降低 人力资本积累 | 有效地协作 社会资本的组织化 |
组织类型 | 科层组织 | 关系型组织 关系型科层组织 |
管理策略 | 制度权威 层级控制 | 关系制度化/文化/价值观等 (如关系型工作设计) |
典型实践 | 严格的招聘 基于绩效的奖酬 基于岗位需求的培训 | 基于关系能力的招聘 跨角色绩效评估和奖励 关系导向工作设计 |
典型研究 | Lepak & Snell, | Gittell & Douglass, |
比较内容 | 人力资本视角下的HRM | 关系视角下的HRM |
---|---|---|
管理对象 | 人力资本 | 关系(结构; 内容; 关系主体) |
管理基础 | 工作任务/岗位 | 角色关系 |
管理逻辑 | 理性计算 | 理性逻辑/情感逻辑 |
管理目标 | 交易成本降低 人力资本积累 | 有效地协作 社会资本的组织化 |
组织类型 | 科层组织 | 关系型组织 关系型科层组织 |
管理策略 | 制度权威 层级控制 | 关系制度化/文化/价值观等 (如关系型工作设计) |
典型实践 | 严格的招聘 基于绩效的奖酬 基于岗位需求的培训 | 基于关系能力的招聘 跨角色绩效评估和奖励 关系导向工作设计 |
典型研究 | Lepak & Snell, | Gittell & Douglass, |
实践类型 | 具体实践 | 来源 | |
---|---|---|---|
结构化实践 | 传统人力资源管理 实践 | 跨功能工作团队选拔 跨功能冲突解决机制 跨功能的绩效评价 跨功能的奖酬系统 跨功能会议 跨功能角色岗位设置 支持专业语言的发展 降低人员流动 提高各主体目标一致性 | Gittell, Caldwell et al., |
非结构化实践 | 关系型实践 | 非正式聚会, 公司庆祝活动, 以及鼓励非正式社会交往的文化规范 心理安全空间 成员间反馈 教练及角色模拟 | Gittell, Gittell, Fu, |
组织流程 | 区分目标和角色 流程地图 结构化问题解决机制等 | Gittell, | |
其他 | 工作惯例、团队会议、边界跨越者 | Gittell, |
实践类型 | 具体实践 | 来源 | |
---|---|---|---|
结构化实践 | 传统人力资源管理 实践 | 跨功能工作团队选拔 跨功能冲突解决机制 跨功能的绩效评价 跨功能的奖酬系统 跨功能会议 跨功能角色岗位设置 支持专业语言的发展 降低人员流动 提高各主体目标一致性 | Gittell, Caldwell et al., |
非结构化实践 | 关系型实践 | 非正式聚会, 公司庆祝活动, 以及鼓励非正式社会交往的文化规范 心理安全空间 成员间反馈 教练及角色模拟 | Gittell, Gittell, Fu, |
组织流程 | 区分目标和角色 流程地图 结构化问题解决机制等 | Gittell, | |
其他 | 工作惯例、团队会议、边界跨越者 | Gittell, |
[1] | 陈晨, 刘玉新, 赵晨. (2020). 独立、协同和平衡视角下的单维式基本心理需要满足. 心理科学进展, 28(12), 2076-2090. |
[2] | 程德俊. (2007). 知识视角下的人力资源内部化和外部化战略. 科研管理, 28(3), 70-77. |
[3] | 林润辉, 范建红, 黄传锋. (2009). 临时型知识团队合作治理中社会约束影响的实验研究. 南开管理评论, 12(5), 144-150. |
[4] | 刘善仕, 冯镜铭, 王红椿, 吴坤津. (2016). 基于合作型人力资源实践的员工网络嵌入与角色外行为的关系研究. 管理学报, 13(11), 1641-1649. |
[5] | 潘安成, 姜葵助, 肖宇佳. (2016). 战略实践观与关系化组织——以中国文化背景为基础的质性研究. 南开管理评论, 19(3), 110-122. |
[6] | 潘李鹏, 池仁勇. (2018). 基于内部网络视角的企业知识结构与创新研究——“发散为王, 还是收敛制胜?”. 科学学研究, 36(2), 288-295. |
[7] | 许科, 韩雨卿, 于晓宇, 王炜. (2016). 快速信任与临时团队绩效: 共享心智模型与团队互依性的角色. 管理评论, 28(9), 238-249. |
[8] | 张春虎. (2019). 基于自我决定理论的工作动机研究脉络及未来走向. 心理科学进展, 27(8), 1489-1506. |
[9] | 赵曙明, 张敏, 赵宜萱. (2019). 人力资源管理百年: 演变与发展. 外国经济与管理, 41(12), 50-73. |
[10] |
Andersen S. M., & Chen S. (2002). The relational self: An interpersonal social-cognitive theory. Psychological Review, 109(4), 619-645.
pmid: 12374322 |
[11] |
Bergman M. E., & Jean V. A. (2016). Where have all the “workers” gone? A critical analysis of the unrepresentativeness of our samples relative to the labor market in the industrial- organizational psychology literature. Industrial and Organizational Psychology, 9(1), 84-113.
doi: 10.1017/iop.2015.70 URL |
[12] |
Blatt R. (2008). Organizational citizenship behavior of temporary knowledge employees. Organization Studies, 29(6), 849-866.
doi: 10.1177/0170840608088704 URL |
[13] |
Bolinger A. R., Klotz A. C., & Leavitt K. (2018). Contributing from inside the outer circle: The identity- based effects of noncore role incumbents on relational coordination and organizational climate. Academy of Management Review, 43(4), 680-703.
doi: 10.5465/amr.2016.0333 URL |
[14] |
Brickson S. (2000). The impact of identity orientation on individual and organizational outcomes in demographically diverse settings. Academy of Management Review, 25(1), 82-101.
doi: 10.5465/amr.2000.2791604 URL |
[15] |
Caldwell N. D., Roehrich J. K., & George G. (2017). Social value creation and relational coordination in public-private collaborations. Journal of Management Studies, 54(6), 906-928.
doi: 10.1111/joms.2017.54.issue-6 URL |
[16] |
Carmeli A., Atwater L., & Levi A. (2011). How leadership enhances employees’ knowledge sharing: The intervening roles of relational and organizational identification. The Journal of Technology Transfer, 36(3), 257-274.
doi: 10.1007/s10961-010-9154-y URL |
[17] |
Claggett J. L., & Karahanna E. (2018). Unpacking the structure of coordination mechanisms and the role of relational coordination in an era of digitally mediated work processes. Academy of Management Review, 43(4), 704-722.
doi: 10.5465/amr.2016.0325 URL |
[18] | Collins C. J., & Clark K. D. (2003). Strategic human resource practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage. Academy of Management Journal, 46(6), 740-751. |
[19] |
Cross S. E., Bacon P. L., & Morris M. L. (2000). The relational-interdependent self-construal and relationships. Journal of Personality and Social Psychology, 78(4), 791-808.
pmid: 10794381 |
[20] |
de Stefano, F., Bonet, R., & Camuffo, A. (2019). Does losing temporary workers matter? The effects of planned turnover on replacements and unit performance. Academy of Management Journal, 62(4), 979-1002.
doi: 10.5465/amj.2017.0291 URL |
[21] |
Deci E. L., Olafsen A. H., & Ryan R. M. (2017). Self-determination theory in work organizations: The state of a science. Annual Review of Organizational Psychology and Organizational Behavior, 4, 19-43.
doi: 10.1146/annurev-orgpsych-032516-113108 URL |
[22] |
Deci E. L., & Ryan R. M. (1987). The support of autonomy and the control of behavior. Journal of personality and Social Psychology, 53(6), 1024-1037.
pmid: 3320334 |
[23] |
DiBenigno J. (2020). Rapid relationality: How peripheral experts build a foundation for influence with line managers. Administrative Science Quarterly, 65(1), 20-60.
doi: 10.1177/0001839219827006 URL |
[24] | Dutton J. E. & Ragins B. R. (Eds.). (2007). Exploring positive relationships at work: Building a theoretical and research foundation. Mahwah, NJ: Lawrence Erlbaum Associates. |
[25] |
Evans W. R., & Davis W. D. (2005). High-performance work systems and organizational performance: The mediating role of internal social structure. Journal of Management, 31(5), 758-775.
doi: 10.1177/0149206305279370 URL |
[26] |
Fu N. (2015). The role of relational resources in the knowledge management capability and innovation of professional service firms. Human Relations, 68(5), 731-764.
doi: 10.1177/0018726714543479 URL |
[27] |
Gittell J. H. (2001). Supervisory span, relational coordination and flight departure performance: A reassessment of post- bureaucracy theory. Organization Science, 12(4), 468-483.
doi: 10.1287/orsc.12.4.468.10636 URL |
[28] |
Gittell J. H. (2002). Relationships between service providers and their impact on customers. Journal of Service Research, 4(4), 299-311.
doi: 10.1177/1094670502004004007 URL |
[29] | Gittell J. H. (2016). Transforming relationships for high performance: The power of relational coordination. Stanford, CA: Stanford University Press. |
[30] |
Gittell J. H., & Douglass A. (2012). Relational bureaucracy: Structuring reciprocal relationships into roles. Academy of Management Review, 37(4), 709-733.
doi: 10.5465/amr.2010.0438 URL |
[31] |
Gittell J. H., Seidner R., & Wimbush J. (2010). A relational model of how high-performance work systems work. Organization Science, 21(2), 490-506.
doi: 10.1287/orsc.1090.0446 URL |
[32] |
Gittell J. H., Weinberg D., Pfefferle S., & Bishop C. (2008). Impact of relational coordination on job satisfaction and quality outcomes: A study of nursing homes. Human Resource Management Journal, 18(2), 154-170.
doi: 10.1111/j.1748-8583.2007.00063.x URL |
[33] |
Grant A. M. (2007). Relational job design and the motivation to make a prosocial difference. Academy of Management Review, 32(2), 393-417.
doi: 10.5465/amr.2007.24351328 URL |
[34] |
Hartgerink J. M., Cramm J. M., Bakker T. J. E. M., van Eijsden A. M., Mackenbach J. P., & Nieboer A. P. (2014). The importance of multidisciplinary teamwork and team climate for relational coordination among teams delivering care to older patients. Journal of Advanced Nursing, 70(4), 791-799.
doi: 10.1111/jan.12233 pmid: 23980594 |
[35] |
Jia L., Shaw J. D., Tsui A. S., & Park T. Y. (2014). A social-structural perspective on employee-organization relationships and team creativity. Academy of Management Journal, 57(3), 869-891.
doi: 10.5465/amj.2011.0147 URL |
[36] |
Jiang J. Y., & Liu C. W. (2015). High performance work systems and organizational effectiveness: The mediating role of social capital. Human Resource Management Review, 25(1), 126-137.
doi: 10.1016/j.hrmr.2014.09.001 URL |
[37] |
Kehoe R. R., & Collins C. J. (2017). Human resource management and unit performance in knowledge-intensive work. Journal of Applied Psychology, 102(8), 1222-1236.
doi: 10.1037/apl0000216 URL |
[38] |
Lavelle J. J., Rupp D. E., & Brockner J. (2007). Taking a multi-foci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model. Journal of Management, 33(6), 841-866.
doi: 10.1177/0149206307307635 URL |
[39] |
Leana III, C.R., & van Buren, H.J. (1999). Organizational social capital and employment practices. Academy of Management Review, 24(3), 538-555.
doi: 10.5465/amr.1999.2202136 URL |
[40] |
Lee H. W., & Kim E. (2020). Workforce diversity and firm performance: Relational coordination as a mediator and structural empowerment and multisource feedback as moderators. Human Resource Management, 59(1), 5-23.
doi: 10.1002/hrm.v59.1 URL |
[41] |
Lepak D. P., & Snell S. A. (1999). The human resource architecture: Toward a theory of human capital allocation and development. Academy of Management Review, 24(1), 31-48.
doi: 10.5465/amr.1999.1580439 URL |
[42] |
Liden R. C., Wayne S. J., Zhao H., & Henderson D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. Leadership Quarterly, 19(2), 161-177.
doi: 10.1016/j.leaqua.2008.01.006 URL |
[43] |
McDermott A. M., Conway E., Cafferkey K., Bosak J., & Flood P. C. (2019). Performance management in context: Formative cross-functional performance monitoring for improvement and the mediating role of relational coordination in hospitals. The International Journal of Human Resource Management, 30(3), 436-456.
doi: 10.1080/09585192.2017.1278714 URL |
[44] |
Methot J. R., Rosado-Solomon E. H., & Allen D. G. (2018). The network architecture of human captial: A relational identity perspective. Academy of Management Review, 43(4), 723-748.
doi: 10.5465/amr.2016.0338 URL |
[45] |
Mossholder K. W., Settoon R. P., & Henagan S. C. (2005). A relational perspective on turnover: Examining structural, attitudinal, and behavioral predictors. Academy of Management Journal, 48(4), 607-618.
doi: 10.5465/amj.2005.17843941 URL |
[46] |
Okhuysen G. A., & Bechky B. A. (2009). 10 coordination in organizations: An integrative perspective. Academy of Management annals, 3(1), 463-502.
doi: 10.5465/19416520903047533 URL |
[47] |
Parker S. K. (1998). Enhancing role breadth self-efficacy: The roles of job enrichment and other organizational interventions. Journal of Applied Psychology, 83(6), 835-852.
pmid: 9885197 |
[48] |
Parker S. K., Axtell C. M., & Turner N. (2001). Designing a safer workplace: Importance of job autonomy, communication quality, and supportive supervisors. Journal of Occupational Health Psychology, 6(3), 211-228.
pmid: 11482633 |
[49] |
Poppo L., Zhou K. Z., & Ryu S. (2008). Alternative origins to interorganizational trust: An interdependence perspective on the shadow of the past and the shadow of the future. Organization Science, 19(1), 39-55.
doi: 10.1287/orsc.1070.0281 URL |
[50] |
Rockmann K. W., & Ballinger G. A. (2017). Intrinsic motivation and organizational identification among on-demand workers. Journal of Applied Psychology, 102(9), 1305-1316.
doi: 10.1037/apl0000224 pmid: 28394148 |
[51] | Ryan R. M., & Deci E. L. (2017). Self-determination theory: Basic psychological needs in motivation, development, and wellness. New York: Guilford Publications. |
[52] |
Settoon R. P., & Mossholder K. W. (2002). Relationship quality and relationship context as antecedents of person-and task-focused interpersonal citizenship behavior. Journal of Applied Psychology, 87(2), 255-267.
doi: 10.1037/0021-9010.87.2.255 URL |
[53] |
Sluss D. M., & Ashforth B. E. (2007). Relational identity and identification: Defining ourselves through work relationships. Academy of Management Review, 32(1), 9-32.
doi: 10.5465/amr.2007.23463672 URL |
[54] |
Soltis S. M., Brass D. J., & Lepak D. P. (2018). Social resource management: Integrating social network theory and human resource management. Academy of Management Annals, 12(2), 537-573.
doi: 10.5465/annals.2016.0094 URL |
[55] |
Stamper C. L., Masterson S. S., & Knapp J. (2009). A typology of organizational membership: Understanding different membership relationships through the lens of social exchange. Management and Organization Review, 5(3), 303-328.
doi: 10.1111/j.1740-8784.2009.00147.x URL |
[56] |
Sun L. Y., Aryee S., & Law K. S. (2007). High-performance human resource practices, citizenship behavior, and organizational performance: A relational perspective. Academy of management Journal, 50(3), 558-577.
doi: 10.5465/amj.2007.25525821 URL |
[57] | Vogus T. J. (2006). What is it about relationships? A behavioral theory of social capital and performance. Labor and Employment Relations Proceedings, 58, 164-173. |
[58] |
Walumbwa F. O., & Hartnell C. A. (2011). Understanding transformational leadership-employee performance links: The role of relational identification and self-efficacy. Journal of Occupational and Organizational Psychology, 84(1), 153-172.
doi: 10.1348/096317910X485818 URL |
[59] |
Zhang S., Liu W., & Liu X. (2012). Investigating the relationship between Protestant work ethic and Confucian dynamism: An empirical test in mainland China. Journal of Business Ethics, 106(2), 243-252.
doi: 10.1007/s10551-011-0993-8 URL |
[1] | LIANG Yanfang, XIE Tian. True self in east and west from Guanxi perspective [J]. Advances in Psychological Science, 2021, 29(5): 894-905. |
[2] | JIANG Li, ZHANG Yiru, LI Feng. A multilevel model of autonomous safety motivation and safety performance [J]. Advances in Psychological Science, 2019, 27(7): 1141-1152. |
[3] | YANG Ying; KOU Yu. Individuals’ Well-Being in Prosocial Interaction: The Role of Autonomy [J]. Advances in Psychological Science, 2015, 23(7): 1226-1235. |
Viewed | ||||||
Full text |
|
|||||
Abstract |
|
|||||