Workplace civility: From implicit self-promotion to explicit organizational optimization

doi:10.3724/SP.J.1042.2019.01906

Abstract

Abstract:

Workplace civilized behavior is a proactive behavior that conveys courtesy and respect based on social and organizational role obligations. This behavior depends on organizational culture. In recent years, with the influence of positive psychology on organizational behavior research, the value of workplace civility has attracted the attention of scholars, and there has been discussion about its implication and nature. Because workplace civility is inwardly demanding of self-control and outward-oriented behavior of conveying respect, it has positive significance for the shaping of individuals, the promotion of interpersonal relationships in organizations, and the cultivation of an organizational atmosphere. Based on a literature search, this paper provides an operational definition and basic research framework for workplace civility.

Key words: workplace civility, self-control, respect, promotion, optimization

CLC Number:

B849:C93

YAN Yu, CAO Zhaoxue. Workplace civility: From implicit self-promotion to explicit organizational optimization[J]. Advances in Psychological Science, 2019, 27(11): 1906-1916.

Figures/Tables 3

References 58

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工作场所文明行为定义	性质	研究者及时间
尊重他人的尊严, 尊重他人的感情, 维护相互尊重的组织规范的行为。	中性	Carter, 1998
一个在职场尊重行为规范内的对他人礼貌和关心的行为。	中性	Andersson & Pearson, 1999
有助于保持工作中相互尊重的规范的行为;
它包含的行为是与他人积极联系, 建立关系和共情的基础。	中性	Pearson, Andersson, & Porath, 2000
文明假设一种超越自我的意识, 并且需要传达对他人福祉的尊重和关注。	积极	Sypher, 2004
文明行为是作为一个群体公民, 以积极的方式行动,
使个人投入有利于自身和集体的能力。	积极	Marini, 2011
尊重他人, 基本礼貌, 以及营造积极学习和工作环境的行为。	积极	Gilroy, 2008
文明要求人们以尊重、负责、内敛和有原则的方式说话,
避免那些冒犯、粗鲁、贬低和威胁的方式。	中性	Gill & Sypher, 2009
工作组内有礼貌和体贴的工作场所行为。	中性	Osatuke et al., 2009
工作场所的文明指在人际关系中考虑他人。	积极	Ferriss, 2010
工作场所文明行为是一种帮助维护工作场所相互尊重的规范的行为,
包含了超越好的态度和礼节的其他因素。	积极	Walsh et al., 2012
职业文明行为是一种交流的美德和实践智慧, 是职业精神的一部分。	积极	Fritz, 2013
工作场所文明行为包含尊重、尊严、礼貌和愉快。	积极	Porath, Gerbasi, & Schorch, 2015
文明包含大多数人在工作中渴望的那些尊重、礼貌的行为。	中性	Cortina et al., 2017

工作场所文明行为定义	性质	研究者及时间
尊重他人的尊严, 尊重他人的感情, 维护相互尊重的组织规范的行为。	中性	Carter, 1998
一个在职场尊重行为规范内的对他人礼貌和关心的行为。	中性	Andersson & Pearson, 1999
有助于保持工作中相互尊重的规范的行为;
它包含的行为是与他人积极联系, 建立关系和共情的基础。	中性	Pearson, Andersson, & Porath, 2000
文明假设一种超越自我的意识, 并且需要传达对他人福祉的尊重和关注。	积极	Sypher, 2004
文明行为是作为一个群体公民, 以积极的方式行动,
使个人投入有利于自身和集体的能力。	积极	Marini, 2011
尊重他人, 基本礼貌, 以及营造积极学习和工作环境的行为。	积极	Gilroy, 2008
文明要求人们以尊重、负责、内敛和有原则的方式说话,
避免那些冒犯、粗鲁、贬低和威胁的方式。	中性	Gill & Sypher, 2009
工作组内有礼貌和体贴的工作场所行为。	中性	Osatuke et al., 2009
工作场所的文明指在人际关系中考虑他人。	积极	Ferriss, 2010
工作场所文明行为是一种帮助维护工作场所相互尊重的规范的行为,
包含了超越好的态度和礼节的其他因素。	积极	Walsh et al., 2012
职业文明行为是一种交流的美德和实践智慧, 是职业精神的一部分。	积极	Fritz, 2013
工作场所文明行为包含尊重、尊严、礼貌和愉快。	积极	Porath, Gerbasi, & Schorch, 2015
文明包含大多数人在工作中渴望的那些尊重、礼貌的行为。	中性	Cortina et al., 2017

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