ISSN 1671-3710
CN 11-4766/R

Advances in Psychological Science ›› 2012, Vol. 20 ›› Issue (9): 1487-1494.doi: 10.3724/SP.J.1042.2012.01487

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Workplace Incivility: Research Front and Future Directions

MAO Chang-Guo;SUN Jian-Min   

  1. (1 School of Labor and Human Resources, Renmin University of China, Beijing 100872, China) (2 Department of Psychology, Renmin University of China, Beijing, 100872, China)
  • Received:2011-12-23 Online:2012-09-15 Published:2012-09-15
  • Contact: SUN Jian-Min

Abstract: Characteristically subtle with its ambiguous intent and low intensity, workplace incivility violates interpersonal norms for mutual respect and has serious negative implications for organizations. In recent years, the topic of workplace incivility has attracted closer attention from scholars because of a vested interest in establishing harmonious workplaces. Reviewing related studies, we clarified the concept, measurement, antecedents and outcomes of workplace incivility and concluded with managerial implications. It is essential that future studies pay more attention to the native conceptualization, operationalization, and utilizes cross-level and longitudinal designs to better understand the mechanism of workplace incivility.

Key words: workplace incivility, spiraling effect, interpersonal mistreatment