ISSN 1671-3710
CN 11-4766/R

心理科学进展 ›› 2014, Vol. 22 ›› Issue (11): 1679-1690.doi: 10.3724/SP.J.1042.2014.01679

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  1. (暨南大学管理学院, 广州 510632)
  • 收稿日期:2014-04-09 出版日期:2014-11-15 发布日期:2014-11-15
  • 通讯作者: 李爱梅, E-mail:; 凌文辁, E-mail:
  • 基金资助:

    国家自然科学基金项目(项目编号:71271101, 71171096)和广东省人文社科重点基地企业发展研究所基金资助。

Is Waiting A Kind of Torture? Perceived Waiting Time and the Resulting Irrational Decision Making

LI Aimei; ZHAO Dan; XIONG Guanxing; TAN Fei; WANG Xiaotian; LING Wenquan   

  1. (Management School, Jinan University, Guangzhou 510632, China)
  • Received:2014-04-09 Online:2014-11-15 Published:2014-11-15
  • Contact: LI Aimei, E-mail:; LING Wenquan, E-mail:


等待时间知觉是指人们在等待过程中对等待时长的主观感受和心理体验, 它对人们的决策行为产生影响。影响等待时间知觉的客观因素包括等待过程的填充物、等待时间的确定性、接受服务的阶段和等待的物理环境等; 主观因素有负性情绪、自我控制和人格因素等。等待时间知觉导致的非理性决策行为包括时间沉没成本效应、“延迟-提前”框架效应、峰-终效应、偏好反转等。未来研究可从三个方面开展:(1) 时间启动和金钱启动下等待时间知觉的差异; (2) 基于时间心理账户视角研究等待时间知觉规律; (3) 借鉴时间知觉理论探讨等待(时间)影响决策行为的心理机制。

关键词: 等待时间知觉, 时间沉没成本效应, “延迟-提前”框架效应, 峰-终效应, 偏好反转


Perceived waiting time is defined as how individuals perceive and feel about the duration they have to wait and how it affects their approach behavior. This paper systematically reviews the effective factors that could have an impact on perceived waiting time, which includes objective factors and subjective factors. The objective factors include the fillers, certainty, service phase and the physical environment during waiting time; the subjective factors contain negative emotions, self-control and personality. Moreover, It results in irrational decision making behaviors, such as time sunk cost effect, delay/speed-up framing effect, peak-end effect, preference reversal, et al. Future research direction includes: (1) Compare the differences of perceived waiting time under the conduction of time priming and money priming; (2) Study the rules of perceived waiting time in the view of time mental accounting; (3) Explore the mechanism of waiting time based on the time perception theory models.

Key words: perceived waiting time, time sunk cost effect, delay/speed-up framing effect, peak-end effect, preference reversal