Mechanisms of different purposes of social media usage on employees’ job performance

doi:10.3724/SP.J.1041.2021.01260

Abstract

Abstract:

Based on the job demand-resource theory, this study explores the internal mechanism of the impact of two social media usage purposes on employees' job performance, and then analyzes the impact of two social media usage purposes on employees' job performance. Using 369 matching data on “leaders-subordinates”, the study found: (1) work- and social-based social media usage improved employees’ job performance; (2) work- and social-based social media usage affected job performance through work engagement, and social-based social media usage affected job performance through relationship conflict; (3) the effects of work- and social-based usage of social media on employees’ job performance were mutually substitutive. The results of this study not only theoretically expand the research perspective of social media usage and provide a new theoretical framework for follow-up research, but also provide new ideas for organization management of social media usage through comparative analyses.

Key words: social media usage, work state, interpersonal relationship, job performance

LI Qiaoling, ZHAO Junzhe, QIAO Shiqi, GUO Tengfei, WANG Minghui, ZHAO Guoxiang. (2021). Mechanisms of different purposes of social media usage on employees’ job performance. Acta Psychologica Sinica, 53(11), 1260-1270.

Figures/Tables 6

References 58

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Model	χ²	df	χ²/df	CFI	TLI	RMSEA	SRMR
Single factor model:I1+I2+I3+I4+I5+I6+D7	2211.44	252	8.78	0.50	0.45	0.15	0.11
Two factor model: I1; I2+I3+I4+I5+I6+D7	1827.93	251	7.28	0.60	0.56	0.13	0.11
Three-factor model: I1; I2; I3+I4+I5+I6+D7	1581.28	249	6.35	0.66	0.62	0.12	0.10
Four factor model: I1; I2; I3; I4+I5+I6+D7	1246.25	246	5.07	0.75	0.72	0.11	0.09
Five factor model: I1; I2; I3; I4; I5+I6+D7	1039.67	242	4.30	0.80	0.77	0.10	0.08
Six factor model: I1; I2; I3; I4; I5; I6+D7	736.88	237	3.11	0.87	0.85	0.08	0.07
Seven factor model: I1; I2; I3; I4; I5; I6; D7	402.73	231	1.74	0.96	0.95	0.05	0.05
Eight factor model: I1; I2; I3; I4; I5; I6; D7; CMV	312.82	207	1.51	0.97	0.96	0.04	0.04

Model	χ²	df	χ²/df	CFI	TLI	RMSEA	SRMR
Single factor model:I1+I2+I3+I4+I5+I6+D7	2211.44	252	8.78	0.50	0.45	0.15	0.11
Two factor model: I1; I2+I3+I4+I5+I6+D7	1827.93	251	7.28	0.60	0.56	0.13	0.11
Three-factor model: I1; I2; I3+I4+I5+I6+D7	1581.28	249	6.35	0.66	0.62	0.12	0.10
Four factor model: I1; I2; I3; I4+I5+I6+D7	1246.25	246	5.07	0.75	0.72	0.11	0.09
Five factor model: I1; I2; I3; I4; I5+I6+D7	1039.67	242	4.30	0.80	0.77	0.10	0.08
Six factor model: I1; I2; I3; I4; I5; I6+D7	736.88	237	3.11	0.87	0.85	0.08	0.07
Seven factor model: I1; I2; I3; I4; I5; I6; D7	402.73	231	1.74	0.96	0.95	0.05	0.05
Eight factor model: I1; I2; I3; I4; I5; I6; D7; CMV	312.82	207	1.51	0.97	0.96	0.04	0.04

Variable name	M	SD	1	2	3	4	5	6	7
1. Work based social media usage	5.60	0.99	(0.80)
2. Social based social media usage	5.55	0.92	0.32^**	(0.75)
3. Job engagement	5.63	0.84	0.33^**	0.31^**	(0.93)
4. Job interruptions	3.46	1.23	-0.26^**	-0.20^**	-0.18^**	(0.69)
5. Interpersonal trust	5.49	0.65	0.44^**	0.41^**	0.59^**	-0.12^*	(0.84)
6. Relationship conflict	2.55	1.06	-0.20^**	-0.25^**	-0.37^**	0.32^**	-0.37^**	(0.79)
7. Job performance	5.86	0.63	0.18^**	0.27^**	0.36^**	-0.14^**	0.34^**	-0.33^**	(0.910)

Variable name	M	SD	1	2	3	4	5	6	7
1. Work based social media usage	5.60	0.99	(0.80)
2. Social based social media usage	5.55	0.92	0.32^**	(0.75)
3. Job engagement	5.63	0.84	0.33^**	0.31^**	(0.93)
4. Job interruptions	3.46	1.23	-0.26^**	-0.20^**	-0.18^**	(0.69)
5. Interpersonal trust	5.49	0.65	0.44^**	0.41^**	0.59^**	-0.12^*	(0.84)
6. Relationship conflict	2.55	1.06	-0.20^**	-0.25^**	-0.37^**	0.32^**	-0.37^**	(0.79)
7. Job performance	5.86	0.63	0.18^**	0.27^**	0.36^**	-0.14^**	0.34^**	-0.33^**	(0.910)

Variable	Model 1	Model 2				Model 3
Variable	Job performance	Job engagement	Job interruptions	Interpersonal trust	Relationship conflict	Job performance
Direct effect
Work-based social media usage	0.17^**	0.30^**	-0.27^**	0.41^**	-0.18^**	-0.03
Social-based social media usage	0.14^*	0.34^**	-0.23^**	0.43^**	-0.36^**	0.14
Job engagement						0.21*
Job interruptions						0.02
Interpersonal trust						0.09
Relationship conflict						-0.24*
Indirect effect						95% confidence intervals for indirect effects
Work based social media usage → engagement → performance						0.063 [0.003, 0.146]
Work based social media usage → interruptions → performance						-0.004 [-0.051, 0.036]
Work based social media usage → interpersonal trust → job performance						0.037 [-0.047, 0.148]
Work-based social media usage → relationship conflict → job performance						0.044 [-0.003, 0.093]
Social-based social media usage → engagement → performance						0.088 [0.027, 0.159]
Social-based social media usage →interruptions → performance						-0.004 [-0.042, 0.034]
Social-based social media usage → interpersonal trust → job performance						0.038 [-0.064, 0.138]
Social-based social media usage → relationship conflict → job performance						0.088 [0.027, 0.182]