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Advances in Psychological Science    2019, Vol. 27 Issue (10) : 1758-1768     DOI: 10.3724/SP.J.1042.2019.01758
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Why information overload damages decisions? An explanation based on limited cognitive resources
CHE Jingshang1,SUN Hailong2,XIAO Chenjie1,LI Aimei1()
1Management School, Jinan University, Guangzhou 510632, China
2School of Business, Guangdong University of Foreign Studies, Guangzhou 510420, China
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Abstract  

Information overload occurs when the current information processing requirements exceed information processing capacities. Information overload can impair the quality of decisions, prolong decision-making time, reduce decision satisfaction, and cause chronic stress. The attentional resources theory and limited working memory capacity can be used to explain why information overload damages decisions. Attention resources for filtering and managing information are consumed quickly under information overload and the allocation and utilization of attention resources can be disrupted by irrelevant information, which causes the efficiency of information processing to be reduced. Moreover, the available working memory for information processing can't process massive amounts of information in a limited time. As a result, decision performance is damaged by information overload. Future research should further explore the information processing model under information overload, the eye movement empowerment method allows us to examine attention resource usage under information overload. A dynamic coupling model of conscious and unconscious thought is required to provide a method to guide individuals to alleviate information overload. Additionally, intelligent agents and interactive memory systems should be investigated to find their potential roles in alleviating information overload within larger organizations.

Keywords information overload      information processing      attentional resources theory      cognitive load theory      unconscious thought     
ZTFLH:  B849:C91  
Corresponding Authors: Aimei LI     E-mail: tliaim@jnu.edu.cn
Issue Date: 19 August 2019
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Jingshang CHE
Hailong SUN
Chenjie XIAO
Aimei LI
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Jingshang CHE,Hailong SUN,Chenjie XIAO, et al. Why information overload damages decisions? An explanation based on limited cognitive resources[J]. Advances in Psychological Science, 2019, 27(10): 1758-1768.
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http://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2019.01758     OR     http://journal.psych.ac.cn/xlkxjz/EN/Y2019/V27/I10/1758
  
  
  
  
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