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Advances in Psychological Science    2018, Vol. 26 Issue (11) : 2046-2056     DOI: 10.3724/SP.J.1042.2018.02046
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Role overload in organizations
Qinglei LI,Huaiyong WANG
Department of Psychology, Shanghai normal University, Shanghai 200234, China
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Abstract  

Role overload is one type of role stressors that is experienced by employees who lack the necessary competencies, skills or time to successfully perform a variety of role demands. High role overload has negative impact on the organizations, employees’ performance and health. Based on an extensive review of the current definitions of role overload and comparisons among the relevant concepts, we propose an integrated definition for role overload, and review studies on its structural dimension, measurements, antecedents, and consequences. Future research still needs to use more reasonable standards to explore dimension division and measurements, and look into the influencing factors and localization of role overload.

Keywords role overload      role stressor      organizational management     
ZTFLH:  B849:C93  
Issue Date: 26 September 2018
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Qinglei LI
Huaiyong WANG
Cite this article:   
Qinglei LI,Huaiyong WANG. Role overload in organizations[J]. Advances in Psychological Science, 2018, 26(11): 2046-2056.
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http://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2018.02046     OR     http://journal.psych.ac.cn/xlkxjz/EN/Y2018/V26/I11/2046
定义内涵 侧重点 研究
角色发送者间冲突与个人角色冲突的结合。 角色冲突的一种 Kahn et al., 1964
相对于需要满足的多种角色期待来说缺乏必要的时间。 时间维度 Barnett & Baruch,1983; Duxbury, Higgins, & Halinski, 2015; Hecht, 2001; Jones et al., 2007; Mishra, 2015; Reilly, 1982; Seashore, Lawler, Mirvis, & Cammann, 1982; Williams, 2008
相对需要满足的多种角色期待来说缺乏必要的训练与技能。 资源维度 Van der Doef & Maes, 1999; Rizwan et al., 2013; Surana & Singh, 2013
相对需要满足的多种角色期待来说缺乏必要的时间与资源。 时间维度与资源维度 Covermen, 1989; Duxbury, Lyonst, & Higgins, 2008; Mohamad, Ismail, Mohamad, Ahmad, & Yahya, 2016; Rizzo et al., 1970; ?rtqvist & Wincent, 2006; Voydanoff, 2002
个体所拥有的个人资源不足以完成定性或定量的工作要求。 Dubinsky, Michaels, Kotabe, Lim, & Moon, 1992; Ismail, Hasan, Chin, Ismail, & Samah, 2013; Peterson et al., 1995; Yousef, 2002
  
员工个体因素 领导者因素 情境因素
人口统计学变量(Chapela, 2015; Daskin, 2016; Thiagarajan et al., 2006; Williams, 2008; Haybatollahi & Gyekye, 2014) 领导风格(Chênevert,Vandenberghe, Doucet, & Ayed, 2013; Barling & Frone, 2016; Bowling, Alarcon, Bragg, & Hartman, 2015) 组织支持(Gurbuz, Turunc, & Celik, 2013; Grant-Vallonea & Ensher, 2001; Purohit & Vasava, 2017; Smit, de Beer, & Pienaar, 2016)
时间人格(Daskin, 2016; Thiagarajan et al., 2006) 领导成员交换(Tordera, 2008; Jian, 2012) 全面质量管理(Ebrahimi, Wei, & Rad, 2014a, 2014b)
人格特质(个人/集体主义、权力距离) (Peterson et al., 1995) 组织公民行为(Bolino & Turnley, 2005; Eatough et al., 2011; Gurbuz et al., 2013)
自我效能感(Dasgupta, 2012) 工作量/时间(Hecht, 2001)
  
影响效应 研究
工作
态度
离职意向 正向 Hung et al., 2015; Jensen, Patel, & Messersmith, 2013; Jones et al., 2007; Kim & Han, 2013; ?rtqvist & Wincent, 2006; Kuntz, N?swall, & Bockett, 2013; Bowling et al., 2015
工作倦怠 Andrews & Kacmar, 2014; Dasgupta, 2012; Surana & Singh, 2013; Shin, 2015; 姜兆权, 张会君, 2016; Karatepe, 2013
组织承诺(情感承诺) 负向 Fisher, 2014; ?rtqvist & Wincent, 2006; Yousef, 2002; Jones et al., 2007; 陈笃升, 王重鸣, 2015; Bowling et al., 2015
工作满意感 Andrews & Kacmar, 2014; Covermen, 1989; Rizwan et al., 2013; Jones et al., 2007; Yousef, 2002
工作压力 Hung et al., 2015; Rizwan et al., 2013; Twumasi & Gyensare, 2016; Wu, Sun, & Wang, 2012; Zhou et al., 2014
工作嵌入 Karatepe, 2013
工作
行为
角色内绩效/任务绩效 负(正)向 陈笃升, 王重鸣, 2015; Adil & Rashid, 2013; Jones et al., 2007; ?rtqvist & Wincent, 2006; Akgunduz, 2015; Noblet, Maharee-Lawler, & Rodwell, 2012; Jha, Balaji, Yavas, & Babakus, 2017; Karatepe, 2013
角色外绩效/组织公民行为 负向 陈笃升, 王重鸣, 2015; Curran & Prottas, 2017; Noblet et al., 2012
工作重塑行为 Solberg & Wong, 2016
旷工行为 正向 Duxbury et al., 2008; Duxbury & Higgins, 2003; Bowling et al., 2015
工作
场所
溢出
工作家庭冲突 正向 Gurbuz et al., 2013; Huffman, Payne, Koehly, Culbertson, & Castro, 2014; Matthews et al., 2014; Mohamad et al., 2016; Ugwu, Amazue, Onyedire, & Hackett, 2017
工作家庭平衡 负向 Jha & Jha, 2013; Mani, Sritharan, & Gayatri, 2014; Quah, 2014; Covermen, 1989
身心健康(紧张、焦虑、抑郁) Macewen, Barling, & Kelloway, 1992; ?rtqvist & Wincent, 2006; Ta?tan, 2014; Hecht, 2001; Kuntz, et al., 2013; Nixon, Mazzola, Bauer, Krueger, & Spector, 2011
  
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