职场网络不文明行为：现实与虚拟的溢出和反溢出机制

doi:10.3724/SP.J.1042.2018.02204

摘要/Abstract

摘要：

以往研究主要关注职场不文明行为的面对面形式, 发现了其在工作领域和家庭领域间的溢出和交叉效应。但近来研究指出, 职场不文明行为的虚拟形式有其特殊之处, 并具有更加恶劣的影响后果。在综述已有的网络不文明行为研究基础之上, 引入社会临场感的概念, 总结了职场不文明行为在现实工作领域和虚拟工作领域之间的溢出与反溢出机制; 并基于此提出多个研究展望, 建议未来研究以此为出发点, 考察职场网络不文明行为的不同演变模式。

关键词: 网络不文明行为, 溢出效应, 反溢出效应, 社会临场感

Abstract:

Previous research on workplace incivility has primarily focused on those occurring face-to-face, and demonstrated that it has spillover and crossover effects between the work domain and family domain. However, recent studies suggested that workplace cyber incivility, the virtual form of workplace incivility, has its own unique features and has worse consequences. Based on the review of existing literature on workplace cyber incivility, we introduce the concept of social presence, and summarize potential spillover and anti-spillover mechanisms between the reality and the virtual world for workplace incivility. In addition, we propose several research propositions, and encourage future research to uses these propositions to examine different forms of workplace cyber incivility.

Key words: cyber incivility, spillover effects, anti-spillover effects, social presence

中图分类号:

B849:C93

严瑜, 衷敬红. (2018). 职场网络不文明行为：现实与虚拟的溢出和反溢出机制. 心理科学进展 , 26(12), 2204-2215.

Yu YAN, Jinghong ZHONG. (2018). Workplace cyber incivility: The spillover and anti-spillover mechanisms between the reality and the virtual world. Advances in Psychological Science, 26(12), 2204-2215.

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