ISSN 1671-3710
CN 11-4766/R
主办:中国科学院心理研究所
出版:科学出版社

心理科学进展 ›› 2016, Vol. 24 ›› Issue (12): 1934-1945.doi: 10.3724/SP.J.1042.2016.01934

• 研究前沿 • 上一篇    下一篇

工作场所无礼行为的溢出和交叉效应:超越职场范围的负性作用机制

严瑜;王轶鸣   

  1. (武汉大学哲学学院心理学系, 武汉 430072)
  • 收稿日期:2016-05-27 出版日期:2016-12-15 发布日期:2016-12-15
  • 通讯作者: 严瑜, E-mail: yanyu@whu.edu.cn
  • 基金资助:

    国家自然科学基金青年项目(31500908)资助。

The spillover and crossover effect of workplace incivility: The negative role beyond work boundary

YAN Yu; WANG Yiming   

  1. (Department of Psychology, School of Philosophy, Wuhan University, Wuhan 430072, China)
  • Received:2016-05-27 Online:2016-12-15 Published:2016-12-15
  • Contact: YAN Yu, E-mail: yanyu@whu.edu.cn

摘要:

以往研究通常考查工作场所无礼行为对接收者个人和工作场所内相关结果的影响。而近来研究指出, 无礼行为会超出工作场所的界限产生溢出效应, 且工作场所无礼行为会对接收者之外的他人产生消极作用, 即工作场所无礼行为的交叉效应。在综述国内外相关文献的基础上, 总结出了溢出和交叉效应的产生机制, 包括消极情绪和情感在无礼行为溢出效应中的中介机制, 以及压力传递在无礼行为引发的消极情绪和行为反应与工作−家庭冲突中的中介角色; 深入探讨了共情在无礼行为交叉效应中的调节机制和社会阻抑在无礼行为交叉效应中的中介机制; 并建议未来相关研究选取新的结果变量视角、探究新的中介机制和边界条件以及进一步整合无礼行为的溢出和交叉的连锁效应机制

关键词: 工作场所无礼行为, 溢出效应, 交叉效应, 压力传递, 共情, 社会阻抑

Abstract:

Existing researches usually investigate the effect of workplace incivility on targets’ work-related outcomes within workplace. Actually recent researches revealed that the negative effects of workplace incivility have a ripple effect and are far beyond workplace boundary. That is, workplace incivility can spillover from work domain into home domain, and can have a similar bad effect on those who are closed to targets. This paper discussed the spillover and the crossover effect of workplace incivility, including concept, theory and mechanism. Specifically, we summarized the internal mechanisms of the spillover and crossover effect. Meanwhile, we think the spillover effect of workplace incivility due to the chronic nature of it and its accompanying negative affect. Stress transmission plays an important role in the relationship between negative affect/behavior and marital dissatisfaction. Additionally, empathy moderate the direct crossover effect and social undermining mediate the indirect crossover effect. Finally, we suggest future research using longitudinal measures, multiple data and sources of workplace incivility; choosing other outcome variables and examining these two effect in other relationships; exploring the mechanisms and boundary conditions; and investigating the integral spillover-crossover/crossover-spillover effect.

Key words: workplace incivility, spillover, crossover, stress transmission, empathy, social undermining