“诚”与“恕”对信任修复的影响——基于博弈范式的实验证据

doi:10.3724/SP.J.1041.2026.095

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“诚”与“恕”对信任修复的影响——基于博弈范式的实验证据

陈英敏, 李小倩, 姜温君, 张雪晴, 王雨琳, 江潇语, 徐靖博

山东师范大学心理学部, 山东 250000 中国
“脑科学与心理健康”山东省重点实验室, 山东 250000 中国

收稿日期:2025-12-10 修回日期:2026-08-16 接受日期:2026-08-20
基金资助:
山东省社会科学规划习近平文化思想研究专项：以“孝道”为例探索中华优秀传统文化“两创”的科学方法与路径研究(24CXWHJ25)

“Cheng” (Sincerity) and “Shu” (Forgiveness) in Trust Repair:Evidence from a Laboratory Game Paradigm

CHEN Yingmin, LI Xiaoqian, JIANG Wenjun, ZHANG Xueqing, Wang Yulin, JIANG Xiaoyu, XU Jingbo

Faculty of Psychology, Shandong Normal University 250000, China
Shandong Provincial Key Laboratory of Brain science and Mental Health, 250000, China

Received:2025-12-10 Revised:2026-08-16 Accepted:2026-08-20

摘要/Abstract

摘要： 信任修复是维系人际和谐的重要议题, 已有研究多从信任违背方视角探讨短期信任修复。本研究基于双向信任修复模型(BMTR)与信任修复周期模型(FSTR), 从双向互动视角, 结合中国传统文化“诚”与“恕”的理念, 采用信任博弈范式和情景模拟法, 通过三个实验探讨了违背方的“诚”与信任方的“恕”如何协同促成从短期到长期信任修复的完整过程, 以及人际关系在其中的作用。实验1从信任方视角探讨感知真诚性对宽恕以及短期信任修复的影响; 实验2从违背方视角检验信任方的宽恕对其后续修复意愿的影响; 实验3再次从信任方视角, 探讨感知真诚性对长期信任修复的影响。结果表明：感知真诚性显著促进信任方的宽恕与短期信任修复; 信任方的宽恕进一步引发违背方后续的修复意愿; 违背方后期及时跟进的实质性真诚表达最终促进长期的信任修复。整个过程中人际关系的影响总体呈现出差序格局效应, 但特定条件下也存在“熟人效应”与“陌生人效应”。最终, 基于实证结果提出具有中国本土文化特色的“诚-恕-信”双主体三阶段信任修复框架, 是对BMTR与FSTR两个模型的支持与整合, 弥补了信任修复本土理论的不足, 对现实的信任修复亦具有指导意义。

关键词: 信任修复, 感知真诚性, 宽恕, 人际关系, 双向互动

Abstract: Trust repair is essential for maintaining harmonious interpersonal relationships. Previous studies have primarily focused on short-term trust repair from the perspective of the transgressor. Drawing on the Bilateral Model of Trust Repair (BMTR) and the Four-Stage Life Cycle of Trust Repair (FSTR), the present study adopted a bilateral interaction perspective and integrated the traditional Chinese cultural concepts of cheng (sincerity) and shu (forgiveness). Utilizing the Trust Game paradigm and scenario simulation methods, three progressive experiments were conducted to systematically investigate how the violator’s Cheng and the trustor’s Shu facilitate the complete transition from short-term restoration to long-term reconciliation, as well as the moderating role of relationship types. Study 1 examined, from the trustor’s perspective, the effect of perceived sincerity on forgiveness and short-term trust repair. Study 2 examined the effect of the victim's forgiveness on the transgressor's subsequent willingness to repair trust, from the perspective of the transgressor. Study 3 returned to the trustor’s perspective to examine the influence of perceived sincerity on long-term trust repair. The results showed that perceived sincerity significantly promoted the trustor’s forgiveness and facilitated short-term trust repair; the trustor’s forgiveness further elicited the transgressor’s subsequent repair intentions; and the transgressor’s timely and substantive expressions of sincerity in the later stage ultimately promoted long-term trust repair. Throughout the process, relationship types generally demonstrated a differential pattern effect in trust repair. However, under specific conditions, both the “acquaintance effect” and the “stranger effect” were observed. Based on these findings, the study proposed a culturally grounded “Cheng–Shu–Xin” three-stage bilateral framework of trust repair, which integrates and extends both the BMTR and FSTR models, addresses the limitations of indigenous trust repair theories, and provides practical implications for trust restoration in real-life interpersonal contexts.

Key words: trust repair, perceived sincerity, forgiveness, relationship type, bidirectional trust repair

陈英敏, 李小倩, 姜温君, 张雪晴, 王雨琳, 江潇语, 徐靖博. “诚”与“恕”对信任修复的影响——基于博弈范式的实验证据. , doi: 10.3724/SP.J.1041.2026.095.

CHEN Yingmin, LI Xiaoqian, JIANG Wenjun, ZHANG Xueqing, Wang Yulin, JIANG Xiaoyu, XU Jingbo. “Cheng” (Sincerity) and “Shu” (Forgiveness) in Trust Repair:Evidence from a Laboratory Game Paradigm. , doi: 10.3724/SP.J.1041.2026.095.