ISSN 0439-755X
CN 11-1911/B
主办:中国心理学会
   中国科学院心理研究所
出版:科学出版社

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拟人化对人工智能的感知热情-能力及人智合作意愿的影响(心理学与人工智能发展专题)

崔勋绚, 乔紫藤, 刘宁   

  1. 山东师范大学心理学院, 250358
  • 收稿日期:2025-05-07 修回日期:2025-12-30 接受日期:2026-01-16

The Impact of Anthropomorphism on Perceived Warmth-Competence of AI and Human-AI Cooperation Intention

Cui Xunxuan, Qiao Ziteng, Liu Ning   

  1. , 250358,
  • Received:2025-05-07 Revised:2025-12-30 Accepted:2026-01-16

摘要: 随着人工智能技术的快速发展,人智协同关系日益受到关注。拟人化虽被广泛视为促进人智交互的重要策略,但效果并不稳定,有时甚至适得其反。本文通过6个递进的研究探讨了拟人化对人智合作意愿的影响,从社会认知视角揭示其心理机制,并进一步考察了感知威胁(包括现实威胁和独特性威胁)的调节作用。研究1a与1b采用被动文字操纵方式,发现拟人化能通过提升感知热情间接促进合作意愿;研究2通过主动想象操纵,发现拟人化能同时提高感知热情-能力以及合作意愿,且感知热情-能力是拟人化促进人智合作意愿的中介机制;研究3a重复验证了拟人化通过感知热情-能力影响合作意愿的路径,研究3b进一步发现,即使在高现实威胁条件下,感知热情与能力的中介路径依然成立,现实威胁并未产生调节作用;研究4采用机器人外观图片操纵拟人化,结果发现外观拟人化会负向影响人智合作意愿且受到感知独特性威胁的调节。研究发现有助于回答人智合作中何以拟人与何时拟人的关键问题,对优化人工智能拟人化设计,促进人智合作提供了理论参考。

关键词: 拟人化;人智合作;感知热情-能力;感知威胁;社会认知

Abstract: The rapid development of artificial intelligence (AI) has shifted human-AI interactions from instrumental to collaborative partnerships, yet public distrust and resistance remain major obstacles. Meanwhile, anthropomorphism (attributing human characteristics to non-human entities) is widely used to enhance human-AI collaboration, but existing findings are contradictory: anthropomorphism may trigger negative reactions. This study integrated the Stereotype Content Model and Intergroup Threat Theory to explore how and when anthropomorphism influences collaboration intentions. This research comprised four sequential studies (incorporating six sub-experiments; N = 1128), recruiting working adults from the credamo platform to systematically investigate the impact, mediating mechanisms, and boundary conditions of AI anthropomorphism on human-AI collaboration intention. Diverse anthropomorphism manipulation methods were employed: Studies 1a and 1b used passive textual descriptions (anthropomorphic vs. non-anthropomorphic AI); Study 2 utilized an active guided imagination task (high vs. low anthropomorphism); Studies 3a and 3b introduced realistic threat scenarios (high vs. low) based on the imagination manipulation; Study 4 employed ecologically valid robotic images (high vs. low anthropomorphism) and measured the moderating role of uniqueness threat. Results from Studies 1a and 1b indicated that passive textual anthropomorphism successfully enhanced perceived warmth, which in turn mediated collaboration intention, though the direct effect on intention was non-significant. Study 2, employing active imagination, strengthened the manipulation effect. It demonstrated that high anthropomorphism significantly boosted both perceived warmth and competence, which in turn fully mediated its positive effect on collaboration intention. Studies 3a and 3b replicated the findings of Study 2 under both high and low realistic threat conditions, revealing that realistic threat was not an effective boundary condition; the positive effect of anthropomorphism and its social cognitive mediating pathway remained stable regardless of realistic threat level. Study 4 revealed that objective visual anthropomorphism (based on ABOT database ratings) not only failed to promote collaboration but significantly reduced intention under high uniqueness threat. However, when using subjective perceived anthropomorphism as the indicator, the mediating pathway through perceived warmth and competence was confirmed again. This study represents the first systematic investigation into social cognitive mechanisms underlying how anthropomorphism influences human-AI collaboration. By extending the applicability of the Stereotype Content Model and Intergroup Threat Theory to human-AI interaction contexts, the study provides an integrated theoretical framework for understanding the complex operational mechanisms and boundary conditions of AI anthropomorphism in human-AI collaboration—specifically within the context of in-group and out-group dynamics—and further deepens reflections on the question of how and when to use anthropomorphism in the context of human-AI collaboration. Furthermore, drawing on the perceptual pathways of warmth and competence, as well as the boundary defined by uniqueness threat, the study offers practical implications for optimizing the anthropomorphic design of AI and facilitating human-AI collaboration.

Key words: anthropomorphism, human-AI collaboration, perceived warmth-competence, uniqueness threat, social cognition