ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社
Customer Mistreatment: Conceptualization, Measurement and Nomological Network
ZHAN Xiaojun; LI Zhicheng; LIANG Xuejiao
Advances in Psychological Science . 2015, (4): 690 -701 .  DOI: 10.3724/SP.J.1042.2015.00690