ISSN 1671-3710
CN 11-4766/R
主办：中国科学院心理研究所
出版：科学出版社
INTRODUCTION TO GAP MODEL OF SERVICE QUALITY AND ITS APPLICATION
Ding Xiaqi1 Xu Jincan2 Ma Mouchao1 (1Institute of Psychology, The Chinese Academy of Sciences, Beijing 100101) (2Peking University, Beijing 100871)
心理科学进展 . 2002, (4): 460 -465 .