Abstract: Emotional work focuses on the internal regulatory processes in order to express the emotion consisting with the organizational expectation. It is an important factor that influences the level of organizational performance and whether organizational goals can be attained. This article first introduce what is emotion work and it’s characteristics, and on the base of which summarizes the state of emotion work investigation through valence judgments, style of emotional expression, emotion regulation strategies, theory model, and consequences of emotion work.

Key words: emotional work, emotional expression, display rules, regulation.