客户支持对一线服务员工服务绩效的影响——基于自我验证理论的视角
张慧, 刘燕君, 史燕伟, 张南
The effect of customer-initiated support on employee service performance: The Self-verification theory perspective
ZHANG Hui, LIU Yanjun, SHI Yanwei, ZHANG Nan
心理学报
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2022, (4): 398
-410
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DOI: 10.3724/SP.J.1041.2022.00398
