忆往昔促进消费者宽恕:服务失误情境下怀旧对宽恕的影响及内在机制
王丽丽, 张璇, 陈含郁
Remembering the past makes consumers easier to forgive: The influence of nostalgia on forgiveness and its internal mechanism in service failure
WANG Lili, ZHANG Xuan, CHEN Hanyu
心理学报
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2024, (4): 515
-530
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DOI: 10.3724/SP.J.1041.2024.00515