当顾客被算法赋权：零工工作者应对顾客不当行为的动态机制与干预
曹文蕊, 刘贝妮, 张山杉, 田宗霖
When customers are empowered by algorithms: Dynamic mechanisms and interventions in gig workers’ coping with customer mistreatment
CAO Wenrui, LIU Beini, ZHANG Shanshan, TIAN Zonglin
心理科学进展
.
2026, (10): 1749
-1767
.
DOI: 10.3724/SP.J.1042.2026.1749
