Abstract:

Workplace civilized behavior is a proactive behavior that conveys courtesy and respect based on social and organizational role obligations. This behavior depends on organizational culture. In recent years, with the influence of positive psychology on organizational behavior research, the value of workplace civility has attracted the attention of scholars, and there has been discussion about its implication and nature. Because workplace civility is inwardly demanding of self-control and outward-oriented behavior of conveying respect, it has positive significance for the shaping of individuals, the promotion of interpersonal relationships in organizations, and the cultivation of an organizational atmosphere. Based on a literature search, this paper provides an operational definition and basic research framework for workplace civility.

Key words: workplace civility, self-control, respect, promotion, optimization