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CN 11-1911/B
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Remembering the past makes consumers easier to forgive: The influence of nostalgia on forgiveness and its internal mechanism in service failure
WANG Lili, ZHANG Xuan, CHEN Hanyu
Acta Psychologica Sinica . 2024, (
4
): 515 -530 . DOI: 10.3724/SP.J.1041.2024.00515
