Customer response to pro-customer deviance behavior: A theoretical model based on moral emotion
HU Jiajing1, ZHANG Meng2, MA Xiuli1, LIU Yan1
1College of Tourism, Sichuan Agricultural University, Dujiangyan 611830, China; 2School of Business Administration, Southwestern University of Finance and Economics, Chengdu 611130, China
HU Jiajing, ZHANG Meng, MA Xiuli, LIU Yan. Customer response to pro-customer deviance behavior: A theoretical model based on moral emotion[J]. Advances in Psychological Science, 2021, 29(12): 2119-2130.