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CN 11-1911/B
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Does company’s humor resolve consumer complaining: The match of humor types and relationship norms
ZHU Huawei; ZHANG Yanyan; GONG Xuan
Acta Psychologica Sinica . 2017, (
4
): 526 -538 . DOI: 10.3724/SP.J.1041.2017.00526
