客户支持对一线服务员工服务绩效的影响——基于自我验证理论的视角
The effect of customer-initiated support on employee service performance: The Self-verification theory perspective
客户支持对一线服务员工服务绩效的影响——基于自我验证理论的视角 |
| 张慧, 刘燕君, 史燕伟, 张南 |
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The effect of customer-initiated support on employee service performance: The Self-verification theory perspective |
| ZHANG Hui, LIU Yanjun, SHI Yanwei, ZHANG Nan |
| 图3 个体促进定向在客户支持和员工组织自尊间的调节作用 |
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