@article{ZHAN Xiaojun:690, author = {[ZHAN Xiaojun, LI Zhicheng, LIANG Xuejiao]}, title = {Customer Mistreatment: Conceptualization, Measurement and Nomological Network}, publisher = {Advances in Psychological Science}, year = {2015}, journal = {Advances in Psychological Science}, volume = {23}, number = {4}, eid = {690}, pages = {690-701}, keywords = {

customer mistreatment;service interaction process;asymmetry of power

}, doi = https://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2015.00690 }