Abstract:

Team voice is widely considered as one contributor to positive team outcomes such as team performance and innovation. The empirical evidence, however, is inconclusive. From the perspective of group information processing, this paper proposes a two-path model to illustrate the underlying mechanism of influence of team voice on team effectiveness. The main purposes of this paper are to: (a) develop the voice quantity and quality scale, (b) propose a two-path model of team voice influence, (c) develop a training program aiming at improving team leader’s voice managing abilities and skills. The potential theoretical and managerial implications are also discussed.

Key words: team voice, team voice quality, team voice quantity, group information processing