@article{HUANG Min-Xue:989, author = {[HUANG Min-Xue, CAI Feng-Yan, ZHOU Yuan-Yuan, ZHU Hua-Wei]}, title = {The Role of Relationship Norms in Consumers’ Complaint Intention}, publisher = {Acta Psychologica Sinica}, year = {2009}, journal = {Acta Psychologica Sinica}, volume = {41}, number = {10}, eid = {989}, pages = {989-999}, keywords = {complaint intention; complaint motivation; relationship norms; communal relationship; exchange relationship}, url = https://journal.psych.ac.cn/acps/EN/abstract/article_7.shtml }