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Advances in Psychological Science    2015, Vol. 23 Issue (12) : 2129-2141     DOI: 10.3724/SP.J.1042.2015.02129
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The Psychological Analysis of Doctor-patient Miscommunication: The Information Exchange Perspective
WANG Danyang; ZHU Dongqing
(Beijing key lab of Learning and Cognition, Department of Psychology, Capital Normal University, Beijing 100048, China)
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Abstract  

Doctor-patient communication is the process of exchanging information between the two. Based on this, we provide a deeper understanding of doctor-patient miscommunication by establishing a doctor-patient communication model. First, we specify three major sources of these special participants, including real doctors and patients from hospital, medical and nonmedical undergraduates from college, and participants who act as doctors or patients. Next, the indicators of doctor-patient miscommunication are summarized, which are reflected in patients’ feelings, perceptions of doctors’ advice, compliance to doctors’ advice and recovery. Then we review the underpinnings of doctor-patient miscommunication, which is rooted in individual characteristics and communication demands. Finally, we encourage future research to expand research perspective, develop other priming methods and add some new cognitive indicators. On this basis, future research should also take the psychological roots further and develop educational models.

Keywords doctor-patient miscommunication      information exchange      manipulation of doctor and patient roles      psychological roots     
Corresponding Authors: ZHU Dongqing, E-mail: zdq@cnu.edu.cn   
Issue Date: 15 December 2015
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WANG Danyang,ZHU Dongqing. The Psychological Analysis of Doctor-patient Miscommunication: The Information Exchange Perspective[J]. Advances in Psychological Science, 2015, 23(12): 2129-2141.
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http://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2015.02129     OR     http://journal.psych.ac.cn/xlkxjz/EN/Y2015/V23/I12/2129
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