ISSN 1671-3710
CN 11-4766/R
主办:中国科学院心理研究所
出版:科学出版社

›› 2005, Vol. 13 ›› Issue (1): 85-90.

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A Review of Research on Emotional Work

Sun Juncai, Qiao Jianzhong   

  1. College of Education, Nanjing Normal University, Nanjing 210097
  • Received:2004-10-18 Revised:1900-01-01 Online:2005-01-15 Published:2005-01-15
  • Contact: Qiao Jianzhong

Abstract: Emotional work focuses on the internal regulatory processes in order to express the emotion consisting with the organizational expectation. It is an important factor that influences the level of organizational performance and whether organizational goals can be attained. This article first introduce what is emotion work and it’s characteristics, and on the base of which summarizes the state of emotion work investigation through valence judgments, style of emotional expression, emotion regulation strategies, theory model, and consequences of emotion work.

Key words: emotional work, emotional expression, display rules, regulation.

CLC Number: