Please wait a minute...
Advances in Psychological Science    2020, Vol. 28 Issue (7) : 1093-1107     DOI: 10.3724/SP.J.1042.2020.01093
Conceptual Framework |
More valuable voice: The antecedent mechanisms of employee voice quality
JIANG Jing1,DONG Yanan2(),LI Yan3,YANG Baiyin2
1School of Tourism Sciences, Beijing International Studies University, Beijing 100024, China
2School of Economics and Management, Tsinghua University, Beijing 100084, China
3School of Government, Beijing Normal University, Beijing 100875, China
Download: PDF(793 KB)   HTML
Export: BibTeX | EndNote | Reference Manager | ProCite | RefWorks    
Abstract  

Heightening the quality of employee voice has been recognized as an important way to improve organizational effectiveness. However, previous studies have mainly focused on how to promote employees’ voice participation and quantity of voice, while ignoring the most essential issue - voice quality. To solve this problem, the present study aims to systematically research voice quality, including the connotation, measurement and antecedents of employee voice quality. The first study defines the connotation of employee voice quality based on grounded theory, and develops a scale of employee voice quality. The second study, drawing on implicit voice theory, explores the theoretical mechanisms linking leader and employee critical thinking to employee voice quality on both team and individual levels. This paper makes theoretical contributions by developing an employee voice quality framework and expanding the application of critical thinking and implicit voice theory.

Keywords voice quality      measurement tool      critical thinking      implicit voice theory      impact mechanism     
ZTFLH:  B849:C93  
Corresponding Authors: Yanan DONG     E-mail: dongyn.15@sem.tsinghua.edu.cn
Issue Date: 21 May 2020
Service
E-mail this article
E-mail Alert
RSS
Articles by authors
Jing JIANG
Yanan DONG
Yan LI
Baiyin YANG
Cite this article:   
Jing JIANG,Yanan DONG,Yan LI, et al. More valuable voice: The antecedent mechanisms of employee voice quality[J]. Advances in Psychological Science, 2020, 28(7): 1093-1107.
URL:  
http://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2020.01093     OR     http://journal.psych.ac.cn/xlkxjz/EN/Y2020/V28/I7/1093
学者 测量内容 关注重点
van Dyne & Lepine (1998) 员工建言行为 员工建言的参与
van Dyne et al.(2003) 默许性建言、防御性建言及亲社会性建言 员工建言的动机
Liu et al.(2010) 向领导建言行为、向同事建言行为 员工建言的对象
段锦云, 凌斌(2011) 顾全大局型建言、自我冒进型建言 员工建言的动机
Liang et al.(2012) 员工促进性建言、抑制性建言 员工建言内容对企业有利性的具体体现
Maynes & Podsakoff (2014) 支持性建言、建设性建言、防御性建言、破坏性建言 员工建言内容对企业有利性的具体体现
  
出处 重要性 可行性
Whiting et al. (2012) 内容涉及解决措施
Burris et al. (2017) 建议内容所涉及问题的重要性 达到建议预期实施效果所需的资源、达到建议预期实施效果所需的相互依赖关系
Xu et al. (2019) 建议内容所涉及问题的重要性
  
  
  
  
  
[1] 彼得·费希万, 诺琳·费希万, 爱格尼丝·蒂瓦里, 费利克斯·尤恩. (2009). 作为普遍人类现象的批判性思维——中国和美国的视角. 北京大学学报(哲学社会科学版), 46(1), 55-62.
[2] 陈春花. (2010). 企业文化. 北京: 机械工业出版社.
[3] 董毓. (2011). 批判性思维原理和方法: 走向新的认知和实践. 北京: 高等教育出版社.
[4] 段锦云, 凌斌. (2011). 中国背景下员工建言行为结构及中庸思维对其的影响. 心理学报, 43(10), 1185-1197.
[5] 段锦云, 施嘉逸, 凌斌. (2017). 高承诺组织与员工建言:双过程模型检验. 心理学报, 49(4), 539-553.
[6] 段锦云, 肖君宜, 夏晓彤. (2017). 变革型领导、团队建言氛围和团队绩效: 创新氛围的调节作用. 科研管理, 38(4), 76-83.
[7] 段锦云, 曾恺, 阎寒. (2017). 服务型领导影响员工建言的双重机制研究. 应用心理学, 23(3), 210-219.
[8] 侯烜方, 李燕萍, 涂乙冬. (2014). 新生代工作价值观结构、测量及对绩效影响. 心理学报, 46(6), 823-840.
[9] 李方君, 祁婷婷. (2017). 员工建言能提高工作绩效吗? 建言采纳与自我效能感的作用. 中国人力资源开发, (8), 71-82.
[10] 李茵, 黄蕴智. (2005). 内隐理论的历史视野与当代探索: 概念澄清及方法考虑. 北京大学教育评论, 3(4), 101-112.
[11] 廖晓明, 陈珊. (2017). “90后”新生代员工的特点与管理策略. 领导科学, (19), 10-11.
[12] 刘义. (2010). 大学生批判性思维研究:概念、历史与实践(博士学位论文), 华中科技大学, 武汉.
[13] 江静, 杨百寅. (2014). 善于质疑辨析就会有高创造力吗: 中国情境下的领导-成员交换的弱化作用. 南开管理评论, 17(2), 117-128.
[14] 江静, 杨百寅. (2016). 换位思考、任务反思与团队创造力: 领导批判性思维的调节作用. 南开管理评论, 19(6), 27-35.
[15] 屠兴勇. (2015). 批判性思维、创新氛围对员工创新行为的影响机制. 社会科学, (8), 40-51.
[16] 屠兴勇. (2016). 批判性反思视角下前摄型人格对员工创新的影响. 社会科学, (10), 66-77.
[17] 屠兴勇, 郭娟梅. (2016). 批判性反思对员工创新行为的影响: 知识分享的中介作用和自我效能感的调节效应. 预测, 35(2), 9-16.
[18] 屠兴勇, 何欣, 郭娟梅.(2015). 批判性思维对员工创新行为的影响——一个有调节的中介模型效应. 科学学与科学技术管理, 36(10), 169-180.
[19] 屠兴勇, 王泽英, 张琪. (2016). 批判性反思效应下领导教练行为对员工创新的影响机制研究. 南开管理评论, 19(6), 4-16.
[20] 叶玉珠. (1999). 代理课老师批判思考教学专业知识、个人教学效能与教学行为之现况及关系研究. 国立政治大学学报, 8, 55-84.
[21] 赵玉田, 崔玉娇. (2017). 新生代员工工作价值观与员工建言行为的关系研究. 天津商业大学学报, 37(3), 63-68.
[22] Burris, E., Rockmann, K., & Kim, Y. (2017). The value of voice to managers: Employee identification and the content of voice. Academy of Management Journal, 60(6), 2099-2125.
[23] Chen, S. Y., & Hou, Y. H. (2016). The effects of ethical leadership, voice behavior and climates for innovation on creativity: A moderated mediation examination. Leadership Quarterly, 27(1), 1-13.
[24] Deci, E. L., & Ryan, R. M. (2002). Handbook of self- determination research. Rochester, Rochester, NY: University of Rochester Press.
[25] Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869-884.
[26] Detert, J. R., & Edmondson, A. C. (2011). Implicit voice theories: Taken-for-granted rules of self-censorship at work. Academy of Management Journal, 54(3), 461-488.
[27] Dierendonck, D. V., & Nuijten, I. (2011). The servant leadership survey: Development and validation of a multidimensional measure. Journal of Business & Psychology, 26(3), 249-267.
pmid: 21949466 url: https://www.ncbi.nlm.nih.gov/pubmed/21949466
[28] Duan, J., Kwan, H. K., & Ling, B. (2014). The role of voice efficacy in the formation of voice behaviour: A cross-level examination. Journal of Management & Organization, 20(4), 526-543.
[29] Facione, P. A.(1990). The Delphi report.Critical thinking:A statement of expert consensus for purposes of educational assessment and instruction. Millbrae, CA: The California Academic Press.
[30] Facione, P. A.(2011).Critical thinking: What it is and why it counts. Millbrae, CA: The California Academic Press.
[31] Facione, P. A., Facione, N. C., & Giancarlo, C. A. (1997). Professional judgement and the disposition toward critical thinking. Millbrae,CA: The California Academic Press.
[32] Farh, J. L., Hackett, R. D., & Liang, J. (2007). Individual- level cultural values as moderators of perceived organizational support-employee outcome relationships in China: Comparing the effects of power distance and traditionality. Academy of Management Journal, 50(3), 715-729.
[33] Flynn, L. R., & Pearcy, D. (2001). Four subtle sins in scale development: Some suggestions for strengthening the current paradigm. International Journal of Market Research, 43(4), 1-14.
[34] Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
[35] Frazier, M. L., & Bowler, W. M. (2015). Voice climate, supervisor undermining, and work outcomes: A group- level examination. Journal of Management, 41(3), 841-863.
[36] Frazier, M. L., & Fainshmidt, S. (2012). Voice climate, work outcomes, and the mediating role of psychological empowerment: A multilevel examination. Group & Organization Management: An International Journal, 37(6), 691-715.
[37] Hinkin, T. R. (1995). A review of scale development practices in the study of organizations. Journal of Management, 21(5), 967-988.
[38] Hinkin, T. R. (1998). A brief tutorial on the development of measures for use in survey questionnaires. Organizational Research Methods, 1(1), 104-121.
[39] Hirschman, A. O.(1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states. Cambridge, MA: Harvard University Press.
[40] Hsiung, H. H. (2012). Authentic leadership and employee voice behavior: A multi-level psychological process. Journal of Business Ethics, 107(3), 349-361.
[41] Jiang, J., Gao, A., & Yang, B. (2018). Employees’ critical thinking, leaders’ inspirational motivation and voice behavior: The mediating role of voice efficacy. Journal of Personnel Psychology, 17(1), 33-41.
[42] Jiang, J., & Yang, B. (2015). Roles of creative process engagement and leader-member exchange in critical thinking and employee creativity. Social Behavior and Personality: An International Journal, 43(7), 1217-1232.
[43] Joreskog, K. G., Sorbom, D., & Jhoreskog, K. G. (1989). LISREL 7 user’s reference guide. Scientific Software Mooresville, IN.
[44] Kish-Gephart, J. J., Detert, J. R., Treviño, L. K., & Edmondson, A. C. (2009). Silenced by fear: The nature, sources, and consequences of fear at work. Research in Organizational Behavior, 29, 163-193.
[45] Lam, C. F., & Mayer, D. M. (2014). When do employees speak up for their customers? A model of voice in a customer service context. Personnel Psychology, 67(3), 637-666.
[46] Lepine, J. A., & van Dyne, L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with big five personality characteristics and cognitive ability. Journal of Applied Psychology,86 (2), 326-336.
pmid: 11393444 url: https://www.ncbi.nlm.nih.gov/pubmed/11393444
[47] Liang, J., Farh, C. I., & Farh, J. L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1), 71-92.
[48] Liu, W., Zhu, R., & Yang, Y. (2010). I warn you because I like you: Voice behavior, employee identifications, and transformational leadership. Leadership Quarterly, 21(1), 189-202.
[49] Maynes, T. D., & Podsakoff, P. M. (2014). Speaking more broadly: An examination of the nature, antecedents, and consequences of an expanded set of employee voice behaviors. Journal of Applied Psychology, 99(1), 87-112.
pmid: 24041119 url: https://www.ncbi.nlm.nih.gov/pubmed/24041119
[50] Morrison, E. W. (2014). Employee voice and silence. Procedia, 1(1), 173-197.
[51] Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extra role efforts to initiate workplace change. Academy of Management Journal, 42(4), 403-419.
[52] Morrison, E. W., Wheeler-Smith, S. L., & Kamdar, D. (2011). Speaking up in groups: A cross-level study of group voice climate and voice. Journal of Applied Psychology, 96(1), 183-191.
pmid: 20718517 url: https://www.ncbi.nlm.nih.gov/pubmed/20718517
[53] Raub, S., & Robert, C. (2013). Empowerment, organizational commitment, and voice behavior in the hospitality industry: Evidence from a multinational sample. Cornell Hospitality Quarterly, 54(2), 136-148.
[54] Sweller, J. (1988). Cognitive load during problem solving: Effects on learning. Cognitive Science, 12(2), 257-285.
[55] Tangirala, S., Kamdar, D., Venkataramani, V., & Parke, M. R. (2013). Doing right versus getting ahead: The effects of duty and achievement orientations on employees’ voice. Journal of Applied Psychology, 98(6), 1040-1050.
pmid: 23915430 url: https://www.ncbi.nlm.nih.gov/pubmed/23915430
[56] van Dyne, L. V., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of Management Studies, 40(6), 1359-1392.
[57] van, Dyne, L., V., & Lepine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41(1), 108-119.
[58] Whiting, S. W., Maynes, T. D., Podsakoff, N. P., & Podsakoff, P. M. (2012). Effects of message, source, and context on evaluations of employee voice behavior. Journal of Applied Psychology, 97(1), 159-182.
pmid: 21842973 url: https://www.ncbi.nlm.nih.gov/pubmed/21842973
[59] Whiting, S. W., Podsakoff, P. M., & Pierce, J. R. (2008). Effects of task performance, helping, voice, and organizational loyalty on performance appraisal ratings. Journal of Applied Psychology, 93(1), 125-139.
pmid: 18211140 url: https://www.ncbi.nlm.nih.gov/pubmed/18211140
[60] Xu, E., Huang, X., Ouyang, K., Liu, W., & Hu, S. (2019). Tactics of speaking up: The roles of issue importance, perceived managerial openness, and managers' positive mood. Human Resource Management, 1-15.
[61] Yanchar, S. C., Slife, B. D., & Warne, R. (2008). Critical thinking as disciplinary practice. Review of General Psychology, 12(3), 265-281.
[62] Zhang, Y., Huai, M. Y., & Xie, Y. H. (2015). Paternalistic leadership and employee voice in China: A dual process model. The Leadership Quarterly, 26(1), 25-36.
[1] LI Fangjun,WANG Shuman,LI Aimei,LI Bin. Team voice effectiveness and its mechanism from the perspective of group information processing: The influence of voice quantity and quality[J]. Advances in Psychological Science, 2019, 27(6): 965-974.
[2] HOU Yubo. The influence of critical thinking on Chinese innovative concept and behavior[J]. Advances in Psychological Science, 2017, 25(5): 723-730.
[3] YUAN Ming;DENG Zhu;JI Pei. Children’s Social Epistemology: Children’s Selective Trust in Informants[J]. Advances in Psychological Science, 2013, 21(3): 480-486.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
Copyright © Advances in Psychological Science
Support by Beijing Magtech