Does seek feedback improve performance? A meta-analytic review about feedback-seeking behavior and individual performance

doi:10.3724/SP.J.1042.2020.00549

Abstract

Abstract:

The method of meta-analysis was utilized to analyze the relationship between feedback-seeking behavior (FSB) and individual performance. Sixty-two primary empirical studies with a total sample size of 15141 participants were included in this study. Results of the meta-analysis showed that FSB were positively and significantly correlated with individual performance (r = 0.329), and it correlated with innovation performance (r = 0.409) stronger than contextual performance (r = 0.302) and task performance (r = 0.258); Moreover, Inquiry FSB correlated with individual performance and its dimensions stronger than Monitoring FSB. The cultural background and data collection method moderate the relationship between feedback-seeking behavior and individual performance. Such relationship is the strongest in East Asian cultural background (r = 0.393) and with cross-sectional homologous data (r = 0.433), and it is still positive and significant with longitudinal paired data (r = 0.154), which fully shows that feedback-seeking behavior can improve individual performance; while the moderating effect of measuring tools and source of feedback-seeking behavior and the attribute of non-self-evaluation performance and participants are not significant. The study results provided more accurate estimates for predicting individual performance by feedback seeking behavior and also the future research directions of feedback seeking behavior.

Key words: feedback-seeking behavior, individual performance, meta-analysis, cultural background, data collection method.

CLC Number:

B849:C93

ZHANG Jianping, QIN Chuanyan, LIU Shanshi. Does seek feedback improve performance? A meta-analytic review about feedback-seeking behavior and individual performance[J]. Advances in Psychological Science, 2020, 28(4): 549-565.

References

null	带*的文献表示纳入了元分析的文献
1	包艳, 廖建桥 . ( 2019). 权力距离研究述评与展望. 管理评论, 31( 3), 178-192.
2	陈春花, 苏涛, 王杏珊 . ( 2016). 中国情境下变革型领导与绩效关系的Meta分析. 管理学报, 13( 8), 1174-1183.
3	陈猛, 卞冉, 王丽娜, 车宏生, 林绚晖 . ( 2012). 情绪智力与工作绩效的关系. 心理科学进展, 20( 3), 412-423.
4	* 丁秀玲 . ( 2016). 员工目标导向对其任务绩效的影响研究(硕士学位论文). 南京理工大学.
5	段锦云, 梁凤华, 曹莹 . ( 2017). 自我调节理论的产生背景、理论内容及其应用. 景德镇学院学报, 32( 5), 67-75.
6	段锦云, 张晨, 徐悦 . ( 2016). 员工建言行为的人口统计特征元分析. 心理科学进展, 24( 10), 1568-1582.
7	冯明 . ( 1999). 组织中个体寻求反馈行为的研究. 心理学动态,(4), 44-49+37.
8	巩振兴 . ( 2017). 创造性反馈环境的内容结构、影响机制及其形成机制的因果环路研究* (博士学位论文). 北京科技大学.
9	巩振兴, 张剑, 郑秀梅 . ( 2015). 反馈寻求影响创造性绩效的动机机制研究. 统计与决策*, 30( 21), 183-185.
10	韩翼 . ( 2006). 雇员工作绩效结构模型构建与实证研究 (博士学位论文). 华中科技大学, 武汉.
11	黄艳, 黄勇, 彭纪生 . ( 2017). 目标取向对创造力的影响: 基于自我调节的视角. 商业经济与管理*, 37( 3), 20-28.
12	纪顺洪 . ( 2018). 创新自我效能与创新绩效的作用机制研究* (硕士学位论文). 南京理工大学.
13	厉杰, 鲁宁宁, 韩雪 . ( 2019). 新员工反馈寻求会促进角色外行为的产生吗?自我效能与正向框架的作用. 中国人力资源开发*, 36( 2), 47-62.
14	梁凤华, 段锦云 . ( 2018). 社会面子意识、冲突处理策略与人际关系满意度. 心理学探新, 38( 6), 527-533.
15	刘俊, 秦传燕 . ( 2018). 企业社会责任与员工绩效的关系:一项元分析. 心理科学进展, 26( 7), 1152-1164.
16	刘弯弯 . ( 2015). 面子视角的新员工反馈寻求行为与创新绩效的关系研究*(硕士学位论文). 广东财经大学, 广州.
17	刘翔宇, 李新建, 孙燕群 . ( 2016). 学习实践社群参与对员工创新行为的影响研究——论反馈寻求倾向和组织支持感知的调节作用. 科技管理研究*, 36(20), 130- 136, 189.
18	马二丽 . ( 2017). 反馈寻求行为对员工创新绩效的影响研究* (硕士学位论文). 西安工程大学.
19	倪清, 杜鹏程 . ( 2017). 基于链式中介效应的谦卑型领导与经理人反馈寻求行为关系研究. 管理学报, 14( 6), 823-831.
20	申传刚, 马红宇, 杨璟, 刘腾飞 . ( 2012). 上司不当督导与下属绩效:反馈寻求行为和学习目标定向的作用. 心理学报*, 44( 12), 1677-1686.
21	石冠峰, 姚波兰 . ( 2019). 充满乐趣的工作场所有利于员工创造力吗?反馈寻求行为与人-组织匹配的作用. 中国人力资源开发*, 36( 2), 63-73.
22	苏涛, 陈春花, 李芷慧, 潘伟, 冯镜铭 . ( 2019). 跨文化视角下员工工作对家庭冲突与工作态度关系的Meta研究. 管理学报, 16( 11), 1650-1660.
23	谭敏 . ( 2014). 组织支持感与员工创新行为的关系研究* (硕士学位论文). 南京师范大学.
24	王弘钰 . ( 2010). 劳务派遣工的组织公平、组织认同与工作绩效关系研究 (博士学位论文). 吉林大学, 长春.
25	王洁, 陈健芷, 杨琳, 高爽 . ( 2013). 感觉寻求与网络成瘾关系的元分析. 心理科学进展, 21( 10), 1720-1730.
26	王宁, 周密, 赵西萍 . ( 2015). 反馈倾向、人际信任对反馈寻求策略的影响研究. 管理评论, 27( 9), 140-150.
27	王石磊, 彭正龙 . ( 2013). 新员工反馈寻求行为对其创新行为的影响研究. 管理评论*, 25( 12), 156-164.
28	谢俊, 储小平, 汪林 . ( 2012). 效忠主管与员工工作绩效的关系: 反馈寻求行为和权力距离的影响. 南开管理评论*, 15(2), 31- 38, 58.
29	薛育红 . ( 2018). 变革型领导风格与个体创新绩效的关系研究* (硕士学位论文). 西安工程大学.
30	杨忠 . ( 2017). 企业员工心理资本对组织公民行为的影响机制研究* (硕士学位论文). 贵州师范大学, 贵阳.
31	*于维娜, 樊耘, 张婕, 门一 . ( 2015). 价值观异致性会促进创新绩效的产生吗?——支持性组织氛围和反馈寻求行为的被中介的调节效应. 预测, 34( 2), 14-21.
32	张辉 . ( 2017). 知识型员工反馈寻求行为对创新绩效的影响研究* (硕士学位论文). 深圳大学.
33	张建平 . ( 2016). 员工追随力与其工作绩效的关系* (硕士学位论文). 广东财经大学, 广州.
34	张婕, 樊耘, 张旭 . ( 2014). 前摄性行为视角下的员工创新——前摄型人格、反馈寻求与员工创新绩效. 南开管理评论*, 17( 5), 13-23.
35	张燕红, 廖建桥 . ( 2014). 组织中的反馈寻求行为研究述评与展望. 外国经济与管理, 36( 4), 47-56.
36	张燕红, 廖建桥 . ( 2015). 团队真实型领导、新员工反馈寻求行为与社会化结果. 管理科学, 28( 2), 126-136.
37	张颖, 杨付 . ( 2018). 反馈寻求行为的影响因素和本土化发展. 心理科学进展, 26( 6), 1121-1130.
38	周慧琳 . ( 2018). 领导政治技能对员工创造力的多重中介影响研究* (硕士学位论文). 广东工业大学, 广州.
39	周金毅, 陈昊, 李雅文 . ( 2017). 双渠道负向反馈寻求与员工工作绩效的关系——考虑角色清晰度的调节作用. 技术经济*, 36( 2), 47-56.
40	邹亚情 . ( 2018). 模糊容忍度对员工创新行为的影响研究*(硕士学位论文). 南京财经大学.
41	Anseel F., Beatty A. S., Shen W., Lievens F., & Sackett P. R . ( 2015). How are we doing after 30 years? A meta-analytic review of the antecedents and outcomes of feedback-seeking behavior. Journal of Management, 41( 1), 318-348.
42	Ashford, S. J . ( 1986). Feedback-seeking in individual adaptation: A resource perspective. The Academy of Management Journal, 29( 3), 465-487.
43	*Ashford, S. J., & Black, J. S . ( 1996). Proactivity during organizational entry: The role of desire for control. Journal of Applied Psychology, 81( 2), 199-214.
44	Ashford, S. J., & Cummings, L. L . ( 1983). Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior and Human Performance, 32( 3), 370-398.
45	Ashford, S. J., & Cummings, L. L . ( 1985). Proactive feedback seeking: The instrumental use of the information environment. Journal of Occupational Psychology, 58( 1), 67-79.
46	Ashford, S. J., & Northcraft, G. B . ( 1992). Conveying more (or less) than we realize: The role of impression- management in feedback-seeking. Organizational Behavior and Human Decision Processes, 53( 3), 310-334.
47	*Ashford, S. J., & Tsui, A. S . ( 1991). Self-regulation for managerial effectiveness: The role of active feedback seeking. The Academy of Management Journal, 34( 2), 251-280.
48	Ashford, S. J., Blatt, R. & VandeWalle, D . ( 2003). Reflections on the looking glass: A review of research on feedback-seeking behavior in organizations. Journal of Management, 29( 6), 773-799.
49	*Auh S. Y., Menguc B., Imer P., Uslu A . ( 2019). Frontline employee feedback-seeking behavior: How is it formed and when does it matter? Journal of Service Research, 22( 1), 44-59.
50	*Bauer, T. N., & Green, S. G . ( 1998). Testing the combined effects of newcomer information seeking and manager behavior on socialization. Journal of Applied Psychology, 83( 1), 72-83.
51	Baumeister R. F., Heatherton T. F., & Tice D. M . ( 1993). When ego threats lead to self-regulation failure: negative consequences of high self-esteem. Journal of Personality and Social Psychology, 64( 1), 141-156.
52	*Brown S. P., Ganesan S., & Challagalla G . ( 2001). Self-efficacy as a moderator of information-seeking effectiveness. Journal of Applied Psychology, 86( 5), 1043-1051.
53	Callister R. R., Kramer M. W., & Turban D. B . ( 1999). Feedback seeking following career transitions. Academy of Management Journal, 42( 4), 429-438.
54	*Chen, Y. H., & Zhang, L . ( 2019). Be creative as proactive? The impact of creative self-efficacy on employee creativity: A proactive perspective. Current Psychology, 38( 2), 589-598.
55	*Chen Z. G., Lam W., & Zhong J. A . ( 2007). Leader-member exchange and member performance: A new look at individual-level negative feedback-seeking behavior and team-level empowerment climate. Journal of Applied Psychology, 92( 1), 202-212.
56	Cheramie, R . ( 2013). An examination of feedback-seeking behaviors, the feedback source and career success. Career Development International, 18( 7), 712-731.
57	Cheramie, R. A . ( 2004). The individual, the source, and the context: An investigation of antecedents and consequences of feedback-seeking behavior* (Unpublished Doctoral Dissertation). Louisiana State University, Baton Rouge.
58	*Chughtai, A. A., & Buckley, F . ( 2010). Assessing the effects of organizational identification on in-role job performance and learning behaviour. Personnel Review, 39( 2), 242-258.
59	Crant, J. M . ( 2000). Proactive behavior in organizations. Journal of Management, 26( 3), 435-462.
60	*Dahling J., O’Malley A. L., & Chau S. L . ( 2015). Effects of feedback motives on inquiry and performance. Journal of Managerial Psychology, 30( 2), 199-215.
61	*Dahling, J. J., & Whitaker, B. G . ( 2016). When can feedback-seeking behavior result in a better performance rating? Investigating the moderating role of political skill. Human Performance, 29( 2), 73-88.
62	*Dahling J. J., Chau S. L., & O’Malley A . ( 2012). Correlates and consequences of feedback orientation in organizations. Journal of Management, 38( 2), 531-546.
63	*de Stobbeleir, K. E. M., Ashford S. J., & Buyens D . ( 2011). Self-regulation of creativity at work: The role of feedback-seeking behavior in creative performance. Academy of Management Journal, 54( 4), 811-831.
64	Fedor D. B., Rensvold R. B., & Adams S. M . ( 1992). An investigation of factors expected to affect feedback seeking: A longitudinal field study. Personnel psychology, 45( 4), 779-802.
65	*Gong Y. P., Wang M., Huang J. C., & Cheung S. Y . ( 2017). Toward a goal orientation-based feedback-seeking typology. Journal of Management, 43( 4), 1234-1260.
66	Hedges, L. V., & Vevea, J. L . ( 1998). Fixed and random effects models in meta-analysis. Psychological Methods, 3( 4), 486-504.
67	*Huang C., Qian J., Jin Z., & Wang B . ( 2018). Unlocking the mask: A close look at how servant leaders influence people. Current Psychology, 37( 4), 958-965.
68	*Huang, J. T . ( 2012). Be proactive as empowered? The role of trust in one’s supervisor in psychological empowerment, feedback seeking, and job performance. Journal of Applied Social Psychology, 42( S1), E103-E127.
69	Hunter, J. E., & Schmidt, F. L . ( 1990). Dichotomization of continuous variables: The implications for meta-analysis. Journal of Applied Psychology, 75( 3), 334-349.
70	Hwang, A., & Francesco, A. M . ( 2010). The influence of individualism-collectivism and power distance on use of feedback channels and consequences for learning. Academy of Management Learning and Education, 9( 2), 243-257.
71	*Jokisaari, M., & Vuori, J . ( 2014). Joint effects of social networks and information giving on innovative performance after organizational entry. Journal of Vocational Behavior, 85( 3), 352-360.
72	*Kammeyer-Mueller J. D., Livingston B. A., & Liao H . ( 2011). Perceived similarity, proactive adjustment, and organizational socialization. Journal of Vocational Behavior, 78( 2), 225-236.
73	*Kim T. Y., Cable D. M., Kim S. P., & Wang J . ( 2009). Emotional competence and work performance: The mediating effect of proactivity and the moderating effect of job autonomy. Journal of Organizational Behavior, 30( 7), 983-1000.
74	Kuppens S., Laurent L., Heyvaert M., & Onghena P . ( 2013). Associations between parental psychological control and relational aggression in children and adolescents: A multilevel and sequential meta-analysis. Developmental Psychology, 49( 9), 1697-1712.
75	*Lam L. W., Peng K. Z., & Wong C. S., & Lau D. C . ( 2017). Is more feedback seeking always better? Leader-member exchange moderates the relationship between feedback-seeking behavior and performance. Journal of Management, 43( 7), 2195-2217.
76	*Lam W., Huang X., & Snape E . ( 2007). Feedback-seeking behavior and leader-member exchange: Do supervisor- attributed motives matter? Academy of Management Journal, 50( 2), 348-363.
77	*Lapalme M. è., Doucet O., Gill A., & Simard G . ( 2017). Can “temps” secure future employment? Investigating the relationship between proactive behaviors and employers’ rehiring decision. Journal of Career Development, 44( 4), 297-310.
78	Larson, J. R . ( 1989). The dynamic interplay between employee’s feedback-seeking strategies and supervisors’ delivery of performance feedback. The Academy of Management Review, 14( 3), 408-422.
79	*Liao, E. Y., & Chun, H . ( 2016). Supervisor monitoring and subordinate innovation. Journal of Organizational Behavior, 37( 2), 168-192.
80	Lipsey, M. W., & Wilson, D. B . ( 2001). Practical meta- analysis (Vol. 49). Thousand Oaks, CA: Sage Publications.
81	*Morrison, E. W . ( 1993). Newcomer information seeking: Exploring types, modes, sources, and outcomes. The Academy of Management Journal, 36( 3), 557-589.
82	*Nae E. Y., Moon H. K., & Choi B. K . ( 2015). Seeking feedback but unable to improve work performance? Qualified feedback from trusted Supervisors matters. Career Development International, 20( 1), 81-100.
83	* Nandkeolyar, A. K., & Srivastava, N . ( 2017). When does it pay to be nice? Agreeableness, feedback seeking and job performance. Academy of Management Annual Meeting Proceedings, 2017( 1), 14963.
84	*Nifadkar S., Tsui A. S., & Ashforth B. E . ( 2012). The way you make me feel and behave: Supervisor-triggered newcomer affect and approach-avoidance behavior. Academy of Management Journal, 55( 5), 1146-1168.
85	*Nifadkar S. S., Wu W., & Gu Q . ( 2019). Supervisors' work-related and non-work information sharing: Integrating research on information sharing, information seeking, and trust using self-disclosure theory. Personnel Psychology, 72( 2), 241-269.
86	*Pan, S. Y., & Lin, K. J . ( 2015). Behavioral mechanism and boundary conditions of transformational process. Journal of Managerial Psychology, 30( 8), 970-985.
87	Parker, S. K., & Collins, C. G . ( 2010). Taking stock: Integrating and differentiating multiple proactive behaviors. Journal of Management, 36( 3), 633-662.
88	*Porath, C. L., & Bateman, T. S . ( 2006). Self-regulation: From goal orientation to job performance. Journal of Applied Psychology, 91( 1), 185-192.
89	*Qian J., Song B., Jin Z., Wang B., & Chen H . ( 2018). Linking empowering leadership to task performance, taking charge, and voice: The mediating role of feedback-seeking. Frontiers in Psychology, 9( 2025), 1-11.
90	*Renn, R. W., & Fedor, D. B . ( 2001). Development and field test of a feedback seeking, self-efficacy, and goal setting model of work performance. Journal of Management, 27( 5), 563-583.
91	Rosenthal, R . ( 1979). The file drawer problem and tolerance for null results. Psychological Bulletin, 86( 3), 638-641.
92	Rothstein H. R., Sutton A. L., & Borenstein M . ( 2005). Publication bias in meta-analysis (pp. 1-7). John Wiley & Sons, Ltd., Chichester.
93	*Sung S. Y., Lee J. E., Rhee Y. W., & Choi J. N . ( 2015). Multilevel antecedents of feedback-seeking behavior: Linear and curvilinear effects on creativity. Academy of Management Annual Meeting Proceedings, 2015( 1), 12007.
94	*Tsui A. S., Ashford S. J., Clair L. S. T., & Xin K. R . ( 1995). Dealing with discrepant expectations: Response strategies and managerial effectiveness. The Academy of Management Journal, 38( 6), 1515-1543.
95	van der Rijt J., van den Bossche P., van de Wiel M. W. J., Segers M. S. R., & Gijselaers W. H . ( 2012). The role of individual and organizational characteristics in feedback seeking behaviour in the initial career stage. Human Resource Development International, 15( 3), 283-301.
96	VandeWalle D., Ganesan S., Challagalla G. N., & Brown S. P . ( 2000). An integrated model of feedback-seeking behavior: Disposition, context, and cognition. Journal of Applied Psychology, 85( 6), 996-1003.
97	*Whitaker, B. G. & Levy, P . ( 2012). Linking feedback quality and goal orientation to feedback seeking and job performance. Human Performance, 25( 2), 159-178.
98	*Whitaker B. G., Dahling J. J., & Levy P . ( 2007). The development of a feedback environment and role clarity model of job performance. Journal of Management, 33( 4), 570-591.
99	*Williams, J. R., & Johnson, M. A . ( 2000). Self-supervisor agreement: The influence of feedback seeking on the relationship between self and supervisor ratings of performance. Journal of Applied Social Psychology, 30( 2), 275-292.
100	*Wu C. H., Parker S. K., & de Jong J. P . ( 2014). Feedback seeking from peers: A positive strategy for insecurely attached team-workers. Human Relations, 67( 4), 441-464.
101	Yu, K. Y. T., & Davis, H. M . ( 2015). Autonomy's impact on newcomer proactive behaviour and socialization: A needs-supplies fit perspective. Journal of Occupational and Organizational Psychology, 89( 1), 172-197.
102	*Zheng X. S., Li N., Harris T. B., & Liao H . ( 2019). Unspoken yet understood: An introduction and initial framework of subordinates' moqi with supervisors. Journal of Management, 45( 3), 955-983.

[1]	YE Jing, ZHANG Xufan. Relationship between resilience and well-being in elders: A systematic review and meta-analysis [J]. Advances in Psychological Science, 2021, 29(2): 202-217.
[2]	SUN Lijun, MA Xiaolong, YANG Yufang. The influences of auditory cues and individual differences on the processing of musical tension [J]. Advances in Psychological Science, 2021, 29(1): 70-78.
[3]	CHEN Yu, MO Licheng, BI Rong, ZHANG Dandan. The brain mechanism of speech perception in newborns: A meta-analysis [J]. Advances in Psychological Science, 2020, 28(8): 1273-1281.
[4]	HUANG Chongrong, HU Yu. The relationship between trust and creativity in organizations: Evidence from meta-analysis [J]. Advances in Psychological Science, 2020, 28(7): 1118-1132.
[5]	FANG Junyan, ZHANG Minqiang. What is the minimum number of effect sizes required in meta-regression? An estimation based on statistical power and estimation precision [J]. Advances in Psychological Science, 2020, 28(4): 673-680.
[6]	ZHANG Yali, LI Sen, YU Guoliang. The relationship between loneliness and mobile phone addiction: A meta-analysis [J]. Advances in Psychological Science, 2020, 28(11): 1836-1852.
[7]	XU Yan, LI Chaoping. The impact of demographic characteristics on public service motivation: Evidence from meta-analysis [J]. Advances in Psychological Science, 2020, 28(10): 1631-1649.
[8]	DING Fengqin, WANG Dongxia. Embodied metaphors of moral concepts and its influential factors: A systematic review and meta-analysis [J]. Advances in Psychological Science, 2019, 27(9): 1540-1555.
[9]	XU Yan, LI Chaoping. The relationship between leadership styles and engagement: A meta-analysis [J]. Advances in Psychological Science, 2019, 27(8): 1363-1383.
[10]	XIN Sufei, JIANG Wenyuan, XIN Ziqiang. A cross-temporal meta-analysis of changes in medical college students’ mental health: 1993-2016 [J]. Advances in Psychological Science, 2019, 27(7): 1183-1193.
[11]	ZHANG Yali, LI Sen, YU Guoliang. The relationship between self-esteem and social anxiety: A meta-analysis with Chinese students [J]. Advances in Psychological Science, 2019, 27(6): 1005-1018.
[12]	TANG Ming, LI Weiqiang, LIU Fuhui, YUAN Bo. The association between guilt and prosocial behavior: A systematic review and meta-analysis [J]. Advances in Psychological Science, 2019, 27(5): 773-788.
[13]	SHAO Rong, TENG Zhaojun, LIU Yanling. How violent video games affect prosocial outcomes: A meta-analysis [J]. Advances in Psychological Science, 2019, 27(3): 453-464.
[14]	Jun LIU, Chuanyan QIN. Corporate social responsibility and employee performance: A meta-analysis [J]. Advances in Psychological Science, 2018, 26(7): 1152-1164.
[15]	Ying ZHANG, Fu YANG. Feedback-seeking behavior: Influencing factors and localization development [J]. Advances in Psychological Science, 2018, 26(6): 1121-1130.