Please wait a minute...
Advances in Psychological Science    2019, Vol. 27 Issue (6) : 965-974     DOI: 10.3724/SP.J.1042.2019.00965
Conceptual Framework |
Team voice effectiveness and its mechanism from the perspective of group information processing: The influence of voice quantity and quality
LI Fangjun(),WANG Shuman,LI Aimei,LI Bin
Management School, Jinan University, Guangzhou 510632, China
Download: PDF(646 KB)   HTML
Export: BibTeX | EndNote | Reference Manager | ProCite | RefWorks     Supporting Info
Guide   
Abstract  

Team voice is widely considered as one contributor to positive team outcomes such as team performance and innovation. The empirical evidence, however, is inconclusive. From the perspective of group information processing, this paper proposes a two-path model to illustrate the underlying mechanism of influence of team voice on team effectiveness. The main purposes of this paper are to: (a) develop the voice quantity and quality scale, (b) propose a two-path model of team voice influence, (c) develop a training program aiming at improving team leader’s voice managing abilities and skills. The potential theoretical and managerial implications are also discussed.

Keywords team voice      team voice quality      team voice quantity      group information processing     
ZTFLH:  B849:C93  
Corresponding Authors: Fangjun LI     E-mail: lifangjun@jnu.edu.cn
Issue Date: 22 April 2019
Service
E-mail this article
E-mail Alert
RSS
Articles by authors
Fangjun LI
Shuman WANG
Aimei LI
Bin LI
Cite this article:   
Fangjun LI,Shuman WANG,Aimei LI, et al. Team voice effectiveness and its mechanism from the perspective of group information processing: The influence of voice quantity and quality[J]. Advances in Psychological Science, 2019, 27(6): 965-974.
URL:  
http://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2019.00965     OR     http://journal.psych.ac.cn/xlkxjz/EN/Y2019/V27/I6/965
  
1 陈国权 . ( 2007). 团队学习和学习型团队: 概念、能力模型、 测量及对团队绩效的影响. 管理学报, 4( 5), 602-609.
2 陈文平, 段锦云, 田晓明 . ( 2013). 员工为什么不建言: 基于中国文化视角的解析. 心理科学进展, 21( 5), 905-913.
3 邓今朝, 黄中梅, 余绍忠 . ( 2015). 员工建言行为与团队绩效的关系——成员目标取向的作用. 软科学, 29( 6), 81-85.
4 段锦云, 施嘉逸, 凌斌 . ( 2017). 高承诺组织与员工建言: 双过程模型检验. 心理学报, 49( 4), 539-553.
5 段锦云, 钟建安 . ( 2012). 工作满意感与建言行为的关系探索: 组织承诺的缓冲影响. 管理工程学报, 26( 1), 170-174.
6 李方君, 郑粉芳, 杨倩怡, 王舒曼 . ( 2018). 员工建言行为的结果及其调节机制. 心理科学进展, 26( 4), 710-718.
url: http://journal.psych.ac.cn/xlkxjz/CN/article/article4267.shtml
7 梁建, 刘兆鹏 . ( 2016). 团队建言结构: 概念、前因及其对团队创新的影响. 中国人力资源开发, ( 5), 6-15.
8 吕洁, 张钢 . ( 2013). 团队认知的涌现: 基于集体信息加工的视角. 心理科学进展, 21( 12), 2214-2223.
9 莫申江, 谢小云 . ( 2009). 团队学习、交互记忆系统与团队绩效: 基于IMOI范式的纵向追踪研究. 心理学报, 41( 7), 639-648.
10 吴梦, 白新文 . ( 2012). 动机性信息加工理论及其在工业与组织心理学中的应用. 心理科学进展, 20( 11), 1889-1898.
url: http://journal.psych.ac.cn/xlkxjz/CN/article/article2752.shtml
11 肖君宜, 段锦云 . ( 2015). 团队层面建言行为研究: 员工建言研究的新视角. 人类工效学, 21( 2), 84-86.
12 严瑜, 何亚男 . ( 2016). 领导对建言反应的动机感知作用机制: 基于归因理论的阐释. 心理科学进展, 24( 9), 1457-1466.
13 于静静, 赵曙明 . ( 2013). 员工建言行为研究前沿探析与未来展望. 外国经济与管理, 35( 5), 23-30.
14 赵祁, 李锋 . ( 2016). 团队领导与团队有效性: 基于社会认同理论的多层次研究. 心理科学进展, 24( 11), 1677-1689.
15 周文娟 . ( 2013). 团队建言的前因与结果:变革型领导和任务互依性的作用(博士学位论文). 苏州大学.
16 Ackoff, R. L . ( 1967). Management misinformation systems. Management Science, 14( 4), 147-156.
url: http://pubsonline.informs.org/doi/abs/10.1287/mnsc.14.4.B147
17 Argote L., Gruenfeld D., & Naquin C . ( 2001). Group learning in organizations. Groups at Work: Theory and Research, 614, 369-411.
18 Bang N., Chen J., & Cremer D. D . ( 2017). When new product development fails in China: Mediating effects of voice behaviour and learning from failure. Asia Pacific Business Review, 23( 4), 559-575.
url: https://www.tandfonline.com/doi/full/10.1080/13602381.2017.1339455
19 Barry, M., & Wilkinson, A . ( 2016). Pro-social or pro-management? A critique of the conception of employee voice as a pro-social behaviour within organizational behaviour. British Journal of Industrial Relations, 54( 2), 261-284.
url: http://doi.wiley.com/10.1111/bjir.2016.54.issue-2
20 Bashshur, M. R., & Oc, B . ( 2015). When voice matters: A multilevel review of the impact of voice in organizations. Journal of Management, 41( 5), 1530-1554.
21 Bunderson, J. S., & Sutcliffe, K. M . ( 2003). Management team learning orientation and business unit performance. Journal of Applied Psychology, 88( 3), 552-560.
url: http://doi.apa.org/getdoi.cfm?doi=10.1037/0021-9010.88.3.552
22 Burris E. R., Detert J. R., & Romney A. C . ( 2013). Speaking up vs. being heard: The disagreement around and outcomes of employee voice. Organization Science, 24( 1), 22-38.
url: http://pubsonline.informs.org/doi/abs/10.1287/orsc.1110.0732
23 Burris E. R., Rockmann K. W., & Kimmons Y. S . ( 2017). The value of voice to managers: Employee identification and the content of voice. Academy of Management Journal, 60( 6), 2099-2125.
url: http://journals.aom.org/doi/10.5465/amj.2014.0320
24 Byyny, R. L . ( 2016). Information and cognitive overload: How much is too much?. The Pharos of Alpha Omega Alpha-Honor Medical Society, 79( 4), 2-7.
25 Cannon-Bowers, J. A., & Bowers, C . ( 2011). Team development and functioning. In S. Zedeck (Ed.), APA Handbooks in Psychology. APA handbook of industrial and organizational psychology (Vol, 1, pp. 597-650). Washington, DC, US: American Psychological Association.
26 Chatalalsingh, C., & Reeves, S . ( 2014). Leading team learning: What makes interprofessional teams learn to work well? Journal of Interprofessional Care, 28( 6), 513-518.
url: http://www.tandfonline.com/doi/full/10.3109/13561820.2014.900001
27 Colquitt J., Lepine J. A., Wesson M. J., & Gellatly I. R . ( 2011). Organizational behavior: Improving performance and commitment in the workplace (2th ed.). NY: McGraw-Hill Irwin.
28 de Dreu. C. K. W . ( 2007). Cooperative outcome interdependence, task reflexivity, and team effectiveness: A motivated information processing perspective. Journal of Applied Psychology, 92( 3), 628-638.
url: http://doi.apa.org/getdoi.cfm?doi=10.1037/0021-9010.92.3.628
29 Detert, J. R., & Burris, ER, . ( 2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50( 4), 869-884.
url: http://journals.aom.org/doi/10.5465/amj.2007.26279183
30 Detert J. R., Burris E. R., Harrison D. A., & Martin S. R . ( 2013). Voice flows to and around leaders: Understanding when units are helped or hurt by employee voice. Administrative Science Quarterly, 58( 4), 624-668.
url: http://journals.sagepub.com/doi/10.1177/0001839213510151
31 Edmondson A . ( 1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44( 2), 350-383.
url: https://www.jstor.org/stable/2666999?origin=crossref
32 Edmunds, A., & Morris, A . ( 2000). The problem of information overload in business organisations: A review of the literature. International Journal of Information Management, 20( 1), 17-28.
url: https://linkinghub.elsevier.com/retrieve/pii/S0268401299000511
33 Farh, C. I. C., & Chen, G . ( 2018). Leadership and member voice in action teams: Test of a dynamic phase model. Journal of Applied Psychology, 103( 1), 97-110.
url: http://doi.apa.org/getdoi.cfm?doi=10.1037/apl0000256
34 Fast N. J., Burris E. R., & Bartel C. A . ( 2015). Managing to stay in the dark: Managerial self-efficacy, ego defensiveness, and the aversion to employee voice. Academy of Management Journal, 57( 4), 1013-1034.
35 Flanagan, J. C . ( 1954). The critical incident technique. Psychological Bulletin, 51( 4), 327-358.
url: http://doi.apa.org/getdoi.cfm?doi=10.1037/h0061470
36 Frazier, M. L . ( 2009). Voice climate in organizations: A group-level examination of antecedents and performance outcomes (Unpublished doctoral dissertation). Oklahoma State University.
37 Frazier, M. L., & Bowler, W. M . ( 2012). Voice climate, supervisor undermining, and work outcomes: A group- level examination. Journal of Management, 41( 3), 841-863.
38 Friedrich A. L., Sjöberg A., & Friedrich P . ( 2016). Leaned teamwork fattens workplace innovation: The relationship between task complexity, team learning and team proactivity. European Journal of Work and Organizational Psychology, 25( 4), 561-569.
url: http://dx.doi.org/10.1080/1359432X.2016.1183649
39 Halle, Y . ( 2016). Influence of leader and follower behavior on employee voice, team task responsibility, and team effectiveness (Unpublished Master’s thesis). University of Twente.
40 Hemp, P . ( 2009). Death by information overload. Harvard Bbusiness Review, 87( 9), 82-89.
41 Hinsz V. B., Tindale R. S., & Vollrath D. A . ( 1997). The emerging conceptualization of groups as information processors. Psychological Bulletin, 121( 1), 43-64.
url: http://doi.apa.org/getdoi.cfm?doi=10.1037/0033-2909.121.1.43
42 Hong T. M. B., Baruch Y., Chau V. S., & He H-W . ( 2016). Team learning: The missing construct from a cross- cultural examination of higher education. Asia Pacific Journal of Management, 33( 1), 29-51.
url: http://link.springer.com/10.1007/s10490-015-9426-z
43 Huang, L., & Patersonc, T. A . ( 2014). Group ethical voice: Influence of ethical leadership and impact on ethical performance. Journal of Management, 43( 4), 1157-1184.
44 Jiang, J . ( 2017). Mean leader-member exchange and team voice: Roles of team task reflexivity and perspective taking. Social Behavior and Personality: An International Journal, 45( 7), 1221-1232.
url: http://www.ingentaconnect.com/content/10.2224/sbp.6451
45 Jiménez-Jiménez, D., & Sanz-Valle, R . ( 2011). Innovation, organizational learning, and performance. Journal of Business Research, 64( 4), 408-417.
url: https://linkinghub.elsevier.com/retrieve/pii/S0148296310001906
46 Kahneman, D . ( 1973). Attention and effort. Englewood Cliffs, NJ: Prentice-Hall.
47 Kaufman, B. E . ( 2015). Theorising determinants of employee voice: An integrative model across disciplines and levels of analysis. Human Resource Management Journal, 25( 1), 19-40.
url: http://doi.wiley.com/10.1111/hrmj.2015.25.issue-1
48 Killumets E., D’innocenzo L., Maynard M. T., & Mathieu J. E . ( 2015). A multilevel examination of the impact of team interpersonal processes. Small Group Research, 46( 2), 227-259.
url: http://journals.sagepub.com/doi/10.1177/1046496415573631
49 Kouvonen A., Toppinen-Tanner S., Huuhtanen M. K. P., & Kalimo R . ( 2005). Job characteristics and burnout among aging professionals in information and communications technology. Psychological Reports, 97( 2), 505-514.
url: http://asp.ammonsscientific.com/find.php?resource=PR0.97.6.505
50 Kozlowski, S. W. J., & Bell, B. S . ( 2003). Work groups and teams in organizations. In W. C. Borman., D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Industrial and organizational psychology (vol. 12, pp. 333-375). New York: Wiley.
51 Li A. N., Liao H., Tangirala S., & Firth B. M . ( 2017). The content of the message matters: The differential effects of promotive and prohibitive team voice on team productivity and safety performance gains. Journal of Applied Psychology, 102( 8), 1259-1270.
52 Liang J., Farh C. I., & Farh J-L . ( 2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55( 1), 71-92.
url: http://journals.aom.org/doi/10.5465/amj.2010.0176
53 Liang, J., & Rui, S . ( 2017). Employee voice and team innovation: Examining the role of team voice intensity in R&D teams. Academy of Management Proceedings, 2017( 1), 11515.
url: http://journals.aom.org/doi/10.5465/AMBPP.2017.11515abstract
54 Lin, S-H., & Johnson, R. E . ( 2015). A suggestion to improve a day keeps your depletion away: Examining promotive and prohibitive voice behaviors within a regulatory focus and ego depletion framework. Journal of Applied Psychology, 100( 5), 1381-1397.
url: http://doi.apa.org/getdoi.cfm?doi=10.1037/apl0000018
55 Liu W., Song Z., Li X., & Liao Z . ( 2017). Why and when leader’s affective states influence employee upward voice. Academy of Management Journal, 60( 1), 238-263.
url: http://journals.aom.org/doi/10.5465/amj.2013.1082
56 Luthans, F . ( 2011). Organizational behavior: An evidence- based approach. McGraw-Hill.
57 Mackenzie S. B., Podsakoff P. M., & Podsakoff N. P . ( 2011). Challenge-oriented organizational citizenship behaviors and organizational effectiveness: Do challenge- oriented behaviors really have an impact on the organization’s bottom line?. Personnel Psychology, 64( 3), 559-592.
url: http://doi.wiley.com/10.1111/peps.2011.64.issue-3
58 McClean E. J., Martin S. R., Emich K. J., & Woodruff T . ( 2017). The social consequences of voice: An examination of voice type and gender on status and subsequent leader emergence. Academy of Management Journal, 61( 5), 1869-1891.
59 Morrison, E. W . ( 2014). Employee voice and silence. Annual Review of Organizational Psychology and Organizational Behavior, 1( 1), 173-197.
url: http://www.annualreviews.org/doi/10.1146/annurev-orgpsych-031413-091328
60 Morrison, E. W . ( 2011). Employee voice behavior: Integration and directions for future research. The Academy of Management Annals, 5( 1), 373-412.
url: http://journals.aom.org/doi/10.5465/19416520.2011.574506
61 Mowbray P. K., Wilkinson A., & Tse, H. H. M . ( 2015). An integrative review of employee voice: Identifying a common conceptualization and research agenda. International Journal of Management Reviews, 17( 3), 382-400.
url: http://doi.wiley.com/10.1111/ijmr.12045
62 Ng, T. W. H., & Feldman, D. C . ( 2012). Employee voice behavior: A meta-analytic test of the conservation of resources framework. Journal of Organizational Behavior, 33( 2), 216-234.
url: http://doi.wiley.com/10.1002/job.754
63 Ng, T. W. H., & Feldman, D. C . ( 2015). Idiosyncratic deals and voice behavior. Journal of Management, 41( 3), 893-928.
64 Oldroyd, J. B., & Morris, S. S . ( 2012). Catching falling stars: A human resource response to social capital’s detrimental effect of information overload on star employees. Academy of Management Review, 37( 3), 396-418.
url: http://dx.doi.org/10.5465/amr.2010.0403
65 Rasheed M. A., Shahzad K., Conroy C., Nadeem S., & Siddique M. U . ( 2017). Exploring the role of employee voice between high-performance work system and organizational innovation in small and medium enterprises. Journal of Small Business and Enterprise Development, 24( 4), 670-688.
url: http://www.emeraldinsight.com/doi/10.1108/JSBED-11-2016-0185
66 Robbins, S. P., & Coulter, M. A . ( 2018). Management (14th ed.). London, England: Pearson Education.
67 Ruck K., Welch M., & Menara B . ( 2017). Employee voice: An antecedent to organisational engagement?. Public Relations Review, 43( 5), 904-914.
url: https://linkinghub.elsevier.com/retrieve/pii/S0363811116304805
68 Santos C. M., Passos A. M., & Uitdewilligen S . ( 2016). When shared cognition leads to closed minds: Temporal mental models, team learning, adaptation and performance. European Management Journal, 34( 3), 258-268.
url: https://linkinghub.elsevier.com/retrieve/pii/S0263237315001061
69 Sparrow, P . ( 1999). Strategy and cognition: Understanding the role of management knowledge structures, organizational memory and information overload. Creativity and Innovation Management, 8( 2), 140-148.
url: http://www.blackwell-synergy.com/toc/caim/8/2
70 Speier C., Valacich J. S., & Vessey I . ( 1999). The influence of task interruption on individual decision making: An information overload perspective. Decision Sciences, 30( 2), 337-360.
url: http://www.blackwell-synergy.com/toc/deci/30/2
71 Stvilia B., Gasser L., Twidale M. B., & Smith L. C . ( 2007). A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58( 12), 1720-1733.
url: http://doi.wiley.com/10.1002/%28ISSN%291532-2890
72 van der Vegt, G. S., & Bunderson, J. S . ( 2005). Learning and performance in multidisciplinary teams: The importance of collective team identification. Academy of Management Journal, 48( 3), 532-547.
url: http://journals.aom.org/doi/10.5465/amj.2005.17407918
73 van Dyne, L., & Lepine, J. A . ( 1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41( 1), 108-119.
74 Wang D., Gan C., Wu C., & Wang D . ( 2015). Ethical leadership and employee voice: Employee self-efficacy and self-impact as mediators. Psychological Reports, 116( 3), 751-767.
url: http://journals.sagepub.com/doi/10.2466/01.07.PR0.116k29w9
75 Wei X., Zhang Z-X., & Chen X-P . ( 2015). I will speak up if my voice is socially desirable: A moderated mediating process of promotive versus prohibitive voice. Journal of Applied Psychology, 100( 5), 1641-1652.
url: http://doi.apa.org/getdoi.cfm?doi=10.1037/a0039046
76 Weiss, M., & Morrison, E. W . ( 2018). Speaking up and moving up: How voice can enhance employees’ social status. Journal of Organizational Behavior. Doi: 10.1002/job.2262
doi: 10.1002/job.2262 url: http://dx.doi.org/10.1002/job.2262
77 West, M. A . ( 2002). Sparkling fountains or stagnant ponds: An integrative model of creativity and innovation implementation in work groups. Applied Psychology, 51( 3), 355-387.
url: http://dx.doi.org/10.1111/1464-0597.00951
78 Zhou, J., & Hoever I. J . ( 2014). Research on workplace creativity: A review and redirection. Annual Review of Organizational Psychology and Organizational Behavior, 1( 1), 333-359.
url: http://dx.doi.org/10.1146/annurev-orgpsych-031413-091226
79 Zhou, J., & Shalley, C. E . (Eds.). ( 2007). Handbook of organizational creativity. New York, NY: Erlbaum.
80 Zhou J., Shin S. J., Brass D. J., Choi J., & Zhang Z. X . ( 2009). Social networks, personal values, and creativity: Evidence for curvilinear and interaction effects. Journal of Applied Psychology, 94( 6), 1544-1552.
url: http://dx.doi.org/10.1037/a0016285
[1] LI Pengbo, SUN Yuqing, LEI Ming. The forming mechanism of leader empowering behavior based on goal theory[J]. Advances in Psychological Science, 2019, 27(7): 1167-1182.
[2] LIU Yan, ZOU Xi, SHU Xin. The process whereby organizational identification promotes and prohibits employees’ innovative behavior[J]. Advances in Psychological Science, 2019, 27(7): 1153-1166.
[3] PENG Jian, HOU Nan, PANG Yu. Employees’ green behavior: Summarizing the concept and the theoretical explanation[J]. Advances in Psychological Science, 2019, 27(7): 1297-1306.
[4] JIANG Li, ZHANG Yiru, LI Feng. A multilevel model of autonomous safety motivation and safety performance[J]. Advances in Psychological Science, 2019, 27(7): 1141-1152.
[5] WANG Honglei,SUN Jianmin. The negative effects of empowering leadership: Theoretical mechanisms and boundary conditions[J]. Advances in Psychological Science, 2019, 27(5): 858-870.
[6] ZHANG Hongyu,LI Wen,LANG Yi. Regulatory focus in leadership research: From the perspective of paradox theory[J]. Advances in Psychological Science, 2019, 27(4): 711-725.
[7] XU Yan,LI Chaoping. Application of longitudinal study in organizational behavior research[J]. Advances in Psychological Science, 2019, 27(4): 600-610.
[8] BAI Xinwen,QI Shuting,MING Xiaodong,ZHOU Yiyong,HUANG Mingquan. Pearls are everywhere but not the eyes: The mechanism and boundary conditions of the influences of decision maker's mental models on idea recognition[J]. Advances in Psychological Science, 2019, 27(4): 571-586.
[9] . Negative effects and mechanisms of emotional intelligence[J]. Advances in Psychological Science, 0, (): 0-0.
[10] ZHU Yanhan,ZHAO Yulan,ZHOU Yiyong,WU Jiang. Resilience in organizations: Construction of protective resources from psychological and systematic perspective[J]. Advances in Psychological Science, 2019, 27(2): 357-369.
[11] Yu YAN,Jinghong ZHONG. Workplace cyber incivility: The spillover and anti-spillover mechanisms between the reality and the virtual world[J]. Advances in Psychological Science, 2018, 26(12): 2204-2215.
[12] Qinglei LI,Huaiyong WANG. Role overload in organizations[J]. Advances in Psychological Science, 2018, 26(11): 2046-2056.
[13] Xinxin LU,Yidong TU. To share or not to share: Knowledge sharing in a social dilemma perspective[J]. Advances in Psychological Science, 2018, 26(11): 2057-2067.
[14] Yan LIU, Rui LI. Antecedents and outcomes of expatriate proactive behaviors in Chinese MNCs: A challenge-hindrance stressor perspective[J]. Advances in Psychological Science, 2018, 26(9): 1553-1566.
[15] Changjiang XU,Shi CHEN. The interventions of job crafting: A cultivation of employees’ work initiative[J]. Advances in Psychological Science, 2018, 26(8): 1501-1510.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
Copyright © Advances in Psychological Science
Support by Beijing Magtech