Regular Articles |
|
|
|
|
|
Workplace cyber incivility: The spillover and anti-spillover mechanisms between the reality and the virtual world |
|
|
Yu YAN( ),Jinghong ZHONG |
Department of Psychology, School of Philosophy, Wuhan University, Wuhan 430072, China |
|
|
Guide |
|
Abstract Previous research on workplace incivility has primarily focused on those occurring face-to-face, and demonstrated that it has spillover and crossover effects between the work domain and family domain. However, recent studies suggested that workplace cyber incivility, the virtual form of workplace incivility, has its own unique features and has worse consequences. Based on the review of existing literature on workplace cyber incivility, we introduce the concept of social presence, and summarize potential spillover and anti-spillover mechanisms between the reality and the virtual world for workplace incivility. In addition, we propose several research propositions, and encourage future research to uses these propositions to examine different forms of workplace cyber incivility.
|
Keywords
cyber incivility
spillover effects
anti-spillover effects
social presence
|
|
Corresponding Authors:
Yu YAN
E-mail: yanyu@whu.edu.cn
|
Issue Date: 30 October 2018
|
|
|
1 |
刘嫦娥 . ( 2012). 工作场所无礼行为研究. 北京: 中国物资出版社.
url: http://bookask.com/book/253756.html
|
2 |
严瑜, 王轶鸣 . ( 2016). 工作场所无礼行为的溢出和交叉效应: 超越职场范围的负性作用机制. 心理科学进展,24( 12), 1934-1945.
url: http://www.cnki.com.cn/Article/CJFDTOTAL-XLXD201612013.htm
|
3 |
严瑜, 李佳丽 . ( 2017). 超越不文明: 从消极无礼的恶化升级到积极的文明干预. 心理科学进展, 25( 2), 319-330.
url: http://www.cqvip.com/QK/80511A/201702/671404670.html
|
4 |
Anderson, L.M., &Pearson, C.M . ( 1999). Tit for tat? the spiraling effect of incivility in the workplace. Academy of Management Review, 24( 3), 452-471.
url: http://www.jstor.org/stable/info/259136
|
5 |
Barber L. K., Taylor S. G., Burton J. P., & Bailey S. F . ( 2017). A self-regulatory perspective of work-to-home undermining spillover/crossover: Examining the roles of sleep and exercise. Journal of Applied Psychology, 102( 5), 753-763.
url: http://europepmc.org/abstract/MED/28150983
|
6 |
Byron, K. ( 2008). Carrying too heavy a load? The communication and miscommunication of emotion by email. The Academy of Management Review, 33( 2), 309-327.
url: http://www.jstor.org/stable/20159399
|
7 |
Cortina L. M., & Magley V. J . ( 2009) Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14( 3), 272-288. doi: 10.1037/a0014934.
doi: 10.1037/a0014934
pmid: 19586222
url: http://europepmc.org/abstract/MED/19586222
|
8 |
Cortina L. M., Magley V. J., Williams J. H., & Langhout R. D . ( 2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6(1), 64-80.
pmid: 11199258
url: http://psycnet.apa.org/journals/ocp/6/1/64/
|
9 |
Cortina L. M., Kabat-Farr D., Magley V. J., & Nelson K . ( 2017). Researching rudeness: The past, present, and future of the science of incivility. Journal of Occupational Health Psychology, 22( 3), 299-313.
|
10 |
Dionisi, A.M., &Barling, J . ( 2015). Spillover and crossover of sex-based harassment from work to home: Supervisor gender harassment affects romantic relationship functioning via targets' anger. Journal of Organizational Behavior, 36( 2), 196-215.
url: http://onlinelibrary.wiley.com/doi/10.1002/job.1969/full
|
11 |
Dyer R., Green R., Pitts M. , & Millward, G.(1995). What's the flaming problem? or Computer Mediated Communication — deindividuating or disinhibiting? In M. A. R. Kirby, A. J. Dix, and J. E. Finlay (Eds.), Proceedings of the HCI'95 conference on People and computers X (HCI '95) (pp. 289-302). Cambridge University Press, New York, NY, USA.
|
12 |
Ferguson, M. ( 2012). You cannot leave it at the office: Spillover and crossover of coworker incivility. Journal of Organizational Behavior, 33( 4), 571-588.
|
13 |
Flanagin, A., Pearce, K. E. & Bondad-Brown, B.A . ( 2008, May). The Destructive Potential of Electronic Communication Technologies in Organizations. Paper presented at the annual meeting of the International Communication Association, TBA, Montreal, Quebec, Canada Online.
|
14 |
Francis L., Holmvall C. M., & O’Brien L. E . ( 2015). The influence of workload and civility of treatment on the perpetration of email incivility. Computers in Human Behavior, 46, 191-201.
url: http://www.sciencedirect.com/science/article/pii/S0747563214007675
|
15 |
Gallus J. A., Bunk J. A., Matthews R. A., Barnes-Farrell J. L., & Magley V. J . ( 2014). An eye for an eye? Exploring the relationship between workplace incivility experiences and perpetration. Journal of Occupational Health Psychology,19( 2), 143-154.
pmid: 24635736
url: http://psycnet.apa.org/journals/ocp/19/2/143/
|
16 |
Giumetti G. W., Hatfield A. L., Scisco J. L., Schroeder A. N., Muth E. R., & Kowalski R. M . ( 2013). What a rude e-mail! examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18( 3), 297-309.
pmid: 23834445
url: http://psycnet.apa.org/journals/ocp/18/3/297/
|
17 |
Giumetti G. W., Mckibben E. S., Hatfield A. L., Schroeder A. N., & Kowalski R. M . ( 2012). Cyber incivility @work: The new age of interpersonal deviance. Cyberpsychology Behavior & Social Networking, 15( 3), 148-154.
pmid: 22304404
url: http://www.ncbi.nlm.nih.gov/pubmed/22304404
|
18 |
Giumetti G. W., Saunders L. A., Brunette J. P., Difrancesco F. M., & Graham P. G . ( 2016), Linking cyber incivility with job performance through job satisfaction: The buffering role of positive affect. Journal of Psychological Research, 21( 4), 230-240.
|
19 |
Heldal I., Roberts D., Bråthe L., & Wolff R . (E) ( 2007). Presence, Creativity and Collaborative Work in Virtual Environments. In Julie A. Jacko (Eds.), Proceedings of the 12th international conference on Human-computer interaction: Interaction design and usability (HCI'07)( PP 802-811). Springer-Verlag, Berlin, Heidelberg.
url: http://link.springer.com/10.1007/978-3-540-73105-4_88
|
20 |
Hobfoll, S.E. ( 2001). Social support and stress. International Encyclopedia of the Social & Behavioral Sciences, ( 5), 14461-14465.
url: http://dx.doi.org/ternational Encyclopedia of the Social
|
21 |
Hershcovis M. S., Cameron A. F., Gervais L., & Bozeman J. ( 2018). The effects of confrontation and avoidance coping in response to workplace incivility. Journal of Occupational Health Psychology, 23(2), 163-174.
url: http:// dx.doi.org/10.1037/ocp0000078
|
22 |
Hershcovis M. S., Ogunfowora B., Reich T. C., & Christie A. M . ( 2017). Targeted workplace incivility: The roles of belongingness, embarrassment, and power. Journal of Organizational Behavior, 38( 7), 1057-1075.
url: http://onlinelibrary.wiley.com/doi/10.1002/job.2183/pdf
|
23 |
Judge, T.A., &Ilies, R . ( 2004). Affect and job satisfaction: A study of their relationship at work and at home. Journal of Applied Psychology, 89( 4), 661-673.
pmid: 15327352
url: http://europepmc.org/abstract/MED/15327352
|
24 |
Kato Y., Kato S., & Akahori K . ( 2007). Effects of emotional cues transmitted in e-mail communication on the emotions experienced by senders and receivers. Computers in Human Behavior,23( 4), 1894-1905.
url: http://www.sciencedirect.com/science/article/pii/S0747563205001044
|
25 |
Keskin H., AkgÜn A. E., Ayar H., & Kayman Ş. S . ( 2016). Cyberbullying victimization, counterproductive work behaviours and emotional intelligence at workplace. Procedia - Social and Behavioral Sciences, 235, 281-287.
url: http://www.sciencedirect.com/science/article/pii/S1877042816315658
|
26 |
Kowalski, R.M., &Limber, S.P . ( 2007). Electronic bullying among middle school students. Journal of Adolescent Health Official Publication of the Society for Adolescent Medicine, 41( 6), 22-30.
pmid: 18047942
url: http://europepmc.org/abstract/MED/18047942
|
27 |
Kowalski R. M., Toth A., & Morgan M . ( 2017). Bullying and cyberbullying in adulthood and the workplace. Journal of Social Psychology, 158( 1), 64-81.
pmid: 28402201
url: http://europepmc.org/abstract/MED/28402201
|
28 |
Krishnan, S. ( 2016). Electronic warfare: A personality model of cyber incivility. Computers in Human Behavior, 64, 537-546.
url: http://www.sciencedirect.com/science/article/pii/S0747563216305210
|
29 |
Lai, C.Y., &Tsai, C.H . ( 2016). Cyberbullying in the social networking sites: An online disinhibition effect perspective. In Proceedings of the 3rd Multidisciplinary International Social Networks Conference on Social Informatics 2016, Data Science.
url: https://doi.org/10.1145/2955129.2955138
|
30 |
Lazarus, R.S., &Folkman, S . ( 1984). Stress, Appraisal and Coping . New York, NY: Springer.
|
31 |
Lim S., Cortina L. M., & Magley V. J . ( 2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology,93( 1), 95-107.
pmid: 18211138
url: http://europepmc.org/abstract/MED/18211138
|
32 |
Lim, V. K.G., &Chin, J.Y . ( 2006). Cyber incivility at the workplace: What has supervisor's sex got to do with it?. PACIS 2006-10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy: 1247-1258.
url: http://aisel.aisnet.org/pacis2006/80/
|
33 |
Lim, S., &Lee, A . ( 2011). Work and nonwork outcomes of workplace incivility: Does family support help?. Journal of Occupational Health Psychology, 16( 1), 95-111.
pmid: 21280947
url: http://www.ncbi.nlm.nih.gov/pubmed/21280947
|
34 |
Lim, V. K.G., &Teo, T. S.H . ( 2009). Mind your E-manners: Impact of cyber incivility on employees' work attitude and behavior. Information and Management, 46( 8), 419-425.
url: http://dl.acm.org/citation.cfm?id=1652275
|
35 |
Lim, Y.S., &Lee-Won, R.J . ( 2016). When retweets persuade: The persuasive effects of dialogic retweeting and the role of social presence in organizations’ twitter-based communication. Telematics and Informatics, 34( 5), 422-433.
url: http://www.sciencedirect.com/science/article/pii/S0736585316301186
|
36 |
McCarthy, K. ( 2014). e-Rudeness at Work: The Impact of Rude Email on Employee Performance (Unpublished master’s thesis). University of California, Irvine, Ann Arbor.
|
37 |
McCarthy, K.A. ( 2016). Is rudeness really that common? An exploratory study of incivility at work. Journal of Organizational Computing and Electronic Commerce, 26( 4), 364-374. DOI: 10.1080/10919392.2016.1228362
doi: 10.1080/10919392.2016.1228362
url: http://www.tandfonline.com/doi/abs/10.1080/10919392.2016.1228362
|
38 |
Meijman T. F. , & Mulder, G.(1998) . Psychological aspects of workload. In P. J. D. Drenth, H. Thierry, & C. J. de Wolff (Eds.), Handbook of work and organizational psychology (2nd ed.) (pp. 5-34). Hove, England: Psychology Press/Erlbaum (UK) Taylor & Francis.
url: http://psycnet.apa.org/record/1998-06505-001
|
39 |
Meier, L.L., &Gross, S . ( 2015). Episodes of incivility between subordinates and supervisors: Examining the role of self-control and time with an interaction-record diary study. Journal of Organizational Behavior, 36( 8), 1096-1113.
url: http://onlinelibrary.wiley.com/doi/10.1002/job.2013/full
|
40 |
Miner K. N., Diaz I., Wooderson R. L., Mcdonald J. N., Smittick A. L., & Lomeli L. C. ( 2017). A workplace incivility roadmap: Identifying theoretical speedbumps and alternative routes for future research. Journal of Occupational Health Psychology, 23(3), 320-337.
url: http:// dx.doi.org/10.1037/ocp0000093
|
41 |
Ophoff J., Machaka T ., & Stander. A. (2015). Exploring the impact of cyber incivility in the workplace. Paper presented at Proceedings of Informing Science & IT Education Conference (InSITE) 2015, 493-504.
url: http://dx.doi.org/per presented at Proceedings of Informing Science
|
42 |
Park Y., Fritz C., & Jex S. M . ( 2015). Daily cyber incivility and distress: The moderating roles of resources at work and home. Journal of Management, 5, 2-46.
url: https:// doi.org/10.1177/0149206315576796
|
43 |
Patchin, J.W., &Hinduja, S . ( 2006). Bullies move beyond the schoolyard A preliminary look at cyberbullying. Youth Violence & Juvenile Justice,4( 2), 148-169.
url: http://psycnet.apa.org/record/2006-09027-002
|
44 |
Pearson, C.M., &Porath, C.L . ( 2005). On the nature, consequences and remedies of workplace incivility: No time for "nice"? Think again. The Academy of Management Executive, 19( 1), 7-18.
url: http://www.jstor.org/stable/4166149
|
45 |
Porath, C.L., &Pearson, C.M . ( 2010). The cost of bad behavior. Organizational Dynamics, 39( 1), 64-71.
url: http://www.sciencedirect.com/science/article/pii/S0090261609000722
|
46 |
Porath, C.L., &Pearson, C.M . ( 2012). Emotional and behavioral responses to workplace incivility and the impact of hierarchical status. Journal of Applied Social Psychology, 42( 1), 326-357.
url: http://onlinelibrary.wiley.com/doi/10.1111/j.1559-1816.2012.01020.x/full
|
47 |
Reich, T.C., &Hershcovis, M.S . ( 2015). Observing workplace incivility. Journal of Applied Psychology, 100( 1), 203-215.
pmid: 24731181
url: http://www.ncbi.nlm.nih.gov/pubmed/24731181
|
48 |
Rosen C. C., Koopman J., Gabriel A. S., & Johnson R. E . ( 2016). Who strikes back? A daily investigation of when and why incivility begets incivility. Journal of Applied Psychology, 101( 11), 1620-1634.
pmid: 27504658
url: http://europepmc.org/abstract/med/27504658
|
49 |
Short J., Williams E., & Christie B . ( 1976). The social psychology of telecommunications. Contemporary Sociology, 7( 1), 175-188.
|
50 |
Shen, K.N., &Khalifa, M . ( 2008). Design for social presence in online communities: A multi-dimensional approach. Transactions on Human-Computer Interaction, 1( 2), 33-54.
|
51 |
Sipior, J,C., &Ward, BT. , (1999). The dark side of employee email. Communications of the ACM, 42( 7), 88-95.
url: http://dl.acm.org/citation.cfm?id=306591
|
52 |
Song, N. ( 2013). Cyber incivility in the workplace. HR Professional, 30( 2), 48-50.
url: http://aisel.aisnet.org/icis2017/General/Presentations/2
|
53 |
Suler, J. ( 2010). The online disinhibition effect. International Journal of Applied Psychoanalytic Studies,2( 2), 184-188.
|
54 |
Schilpzand P., De Pater I. E., & Erez A . ( 2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37( 1), 57-88.
url: http://onlinelibrary.wiley.com/doi/10.1002/job.1976/full
|
55 |
Shin Y., Lee B., & Kim J . ( 2015). Prosocial activists in sns: The impact of isomorphism and social presence on prosocial behaviors. International Journal of Human computer Interaction, 31( 12), 939-958.
url: http://www.tandfonline.com/doi/abs/10.1080/10447318.2015.1085699
|
56 |
Toubiana, M., &Zietsma, C . ( 2017). The message is on the wall? Emotions, social media and the dynamics of institutional complexity. Academy of Management Journal, 60(3).
|
57 |
Vranjes I., Baillien E., Vandebosch H., Erreygers S., & Witte H. D . ( 2017). The dark side of working online: Towards a definition and an emotion reaction model of workplace cyberbullying. Computers in Human Behavior, 69, 324-334.
url: http://www.sciencedirect.com/science/article/pii/S0747563216308846
|
58 |
Williams, K.J., &Alliger, G.M . ( 1994). Role stressors, mood spillover, and perceptions of work-family conflict in employed parents. Academy of Management Journal,37( 4), 837-868.
url: http://psycnet.apa.org/record/1995-01465-001
|
59 |
Wright K. B., Abendschein B., Wombacher K., O'Connor M., Hoffman M., Dempsey M., … Shelton A .(2014). Work-related communication technology use outside of regular work hours and work life conflict. Management Communication Quarterly, 28( 4), 507-530.
|
60 |
Williams, K.S., & Loughlin C., (2015). Cyber incivility operationalized in the non-profit sector in Canada. Unpublished manuscript, Sobey School of Business, Saint Mary’s University, Halifax, NS.
|
61 |
Wu L. Z., Zhang H. N., Chiu R. K., Kwan H. K., & He X. G . ( 2014). Hostile attribution bias and negative reciprocity beliefs exacerbate incivility’s effects on interpersonal deviance. Journal of Business Ethics, 120( 2), 189-199.
url: http://link.springer.com/article/10.1007/s10551-013-1658-6
|
62 |
Yuin, C.J. ( 2006). Mind your e-manners: Impact of cyber incivility on justice, emotions and individual responses (Unpublished master’s thesis). National University of Singapore.
|
|
Viewed |
|
|
|
Full text
|
|
|
|
|
Abstract
|
|
|
|
|
Cited |
|
|
|
|
|
Shared |
|
|
|
|
|
Discussed |
|
|
|
|