Please wait a minute...
Advances in Psychological Science    2018, Vol. 26 Issue (4) : 599-613     DOI: 10.3724/SP.J.1042.2018.00599
Meta-Analysis |
 The relationship between emotional labor and job satisfaction: A meta-analysis
 WANG Haiwen1; ZHANG Shuhua2
 (1 School of Education Science, Shenyang Normal University, Shenyang 110034, China) (2 Institute of Human Resource Development and Management, Shenyang Normal University, Shenyang 110034, China)
Download: PDF(598 KB)  
Export: BibTeX | EndNote | Reference Manager | ProCite | RefWorks     Supporting Info
Guide   
Abstract   With the method of meta-analysis, this paper explores the relationship between emotional labor and job satisfaction. Emotional labor include surface acting and deep acting. About 120 documents and 226 independent samples meet the criteria of Meta-Analysis (N = 79659). The result of meta-analysis has showed that there is a significant negative correlation between surface acting and job atisfaction, and a positive correlation between deep acting and job satisfaction. The result of moderating effects has found that differences in measurement tools of surface acting, cultural background and industry types have no significant influence on the relationship between surface acting and job satisfaction. Different measurement tools of job satisfaction have a significant influence on the relationship between surface acting and job satisfaction with the performance that the moderating effect of the single dimension JSS job satisfaction scale is higher than that of the multidimensional MSQ scale. Additionally, differences in measurement tools of deep acting, job satisfaction and cultural background have a significant influence on the relationship between deep acting and job satisfaction. The deep acting scales Grandey (2003)、Diefendorff et al. (2005)、Brotheridge and Lee (2003) have decreased in turn. The moderating effect of the single dimension JSS job satisfaction scale is lower than that of the multidimensional MSQ scale, and the moderation effect of eastern culture background is higher than that of western. The differences of industry type have no significant influence on the relationship between deep acting and job satisfaction.
Keywords emotional labor      surface acting      deep acting      job satisfaction      meta-analysis      moderate effect     
ZTFLH:     
  B849:C93  
Fund: 
Corresponding Authors: ZHANG Shuhua, E-mail: zhangshuhua2000@126.com     E-mail: E-mail: zhangshuhua2000@126.com
Issue Date: 28 February 2018
Service
E-mail this article
E-mail Alert
RSS
Articles by authors
WANG Haiwen
ZHANG Shuhua
Cite this article:   
WANG Haiwen,ZHANG Shuhua.  The relationship between emotional labor and job satisfaction: A meta-analysis[J]. Advances in Psychological Science, 2018, 26(4): 599-613.
URL:  
http://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2018.00599     OR     http://journal.psych.ac.cn/xlkxjz/EN/Y2018/V26/I4/599
[1] LV Hongjiang, HAN Chengxuan, WANG Daojin.  The relationship between emotional intelligence and leadership effectiveness: A meta-analysis[J]. Advances in Psychological Science, 2018, 26(2): 204-220.
[2] LAI Lizu, REN Zhihong, TAO Rong.  A meta-analysis on Co-Rumination[J]. Advances in Psychological Science, 2018, 26(1): 42-55.
[3] SHI Guochun, ZHANG Lihua, FAN Huiyong.  The relationship between aggression and self-esteem: A Meta-analysis[J]. Advances in Psychological Science, 2017, 25(8): 1274-1288.
[4] YUAN Bo, DONG Yue, LI Weiqiang.  The trust repair effect of apology: A systematic review and meta-analysis[J]. Advances in Psychological Science, 2017, 25(7): 1103-1113.
[5] XIANG Mingqiang; ZHANG Liwei; ZHANG Apei; YANG Hongying. The influence of ego depletion on sporting performance: A meta-analysis[J]. Advances in Psychological Science, 2017, 25(4): 570-585.
[6] CHEN Lijun; JIANG Jie; REN Zhihong; YUAN Hong. A meta-analysis of preference for sexual dimorphism of male’s face[J]. Advances in Psychological Science, 2017, 25(4): 553-569.
[7] LIAO Huahua; YAN Aimin. Understanding emotional labor from a contingent perspective: A review on moderating variables and mechanisms[J]. Advances in Psychological Science, 2017, 25(3): 500-510.
[8] ZHOU Linshu, ZHAO Huaiyang, JIANG Cunmei.  Neural plasticity to musical performance training: A meta-analysis study[J]. Advances in Psychological Science, 2017, 25(11): 1877-1887.
[9] DENG Xiaoping, XU Chen, CHENG Maowei, ZHANG Xiangkui.  Peer selection and peer influence: A meta-analysis on social network based research on adolescent delinquency[J]. Advances in Psychological Science, 2017, 25(11): 1898-1909.
[10] WANG Fuxing; LI Wenjing; XIE Heping; LIU Huashan. Is pedagogical agent in multimedia learning good for learning? A meta-analysis[J]. Advances in Psychological Science, 2017, 25(1): 12-28.
[11] GAO Shuang; ZHANG Xiangkui. A meta-analysis on effects of praise on children’s intrinsic motivation[J]. Advances in Psychological Science, 2016, 24(9): 1358-1367.
[12] DING Fengqin; LU Zhaohui. Association between empathy and prosocial behavior: A systematic review and meta-analysis[J]. Advances in Psychological Science, 2016, 24(8): 1159-1174.
[13] LI Yanqing; REN Zhihong; JIANG Guangrong. Meta-analysis on the mental health of the Chinese policemen of public security organization[J]. Advances in Psychological Science, 2016, 24(5): 692-706.
[14] WANG Fuxing; XIE Heping; LI Hui. Visual text or narration? Meta-analysis of the modality effect in multimedia learning[J]. Advances in Psychological Science, 2016, 24(3): 335-350.
[15] REN Zhihong; XIE Fei; YU Xianglian; SU Wenliang; CHEN Lijun; ZHAO Lingbo. A meta-analysis of self-help cognitive behavioral therapy for insomnia: Efficacy, influential factors and the quality of evidence[J]. Advances in Psychological Science, 2016, 24(2): 173-195.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
Copyright © Advances in Psychological Science
Support by Beijing Magtech