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Advances in Psychological Science    2017, Vol. 25 Issue (7) : 1103-1113     DOI: 10.3724/SP.J.1042.2017.01103
Meta-Analysis |
 The trust repair effect of apology: A systematic review and meta-analysis
 YUAN Bo; DONG Yue; LI Weiqiang
 (Department of Psychology, Ningbo University, Ningbo 315211, China)
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Abstract   A meta-analysis was conducted to explore the effect of apology on trust repair, as well as potential moderators of this effect. A literature research yielded 18 qualified papers with 36 effect sizes and 4731 participants. Heterogeneity test indicated that random effects model was appropriate for the meta-analysis. Results showed that apology played a positive effect on trust repair (d = 0.44, p < 0.001). This repair effect was moderated by type of trust violation and type of control group. Compared with the integrity-based trust violation, apology produced a better repair effect on competence-based trust violation. In addition, larger effect was found when silence control group was used than when deny control group was used. No other moderators were found.
Keywords  apology      trust repair      meta-analysis      moderate effect     
ZTFLH:     
  B849:C91  
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Corresponding Authors: LI Weiqiang, E-mail: liweiqiang@nbu.edu.cn     E-mail: E-mail: liweiqiang@nbu.edu.cn
Issue Date: 26 May 2017
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YUAN Bo
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LI Weiqiang
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YUAN Bo,DONG Yue,LI Weiqiang.  The trust repair effect of apology: A systematic review and meta-analysis[J]. Advances in Psychological Science, 2017, 25(7): 1103-1113.
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http://journal.psych.ac.cn/xlkxjz/EN/10.3724/SP.J.1042.2017.01103     OR     http://journal.psych.ac.cn/xlkxjz/EN/Y2017/V25/I7/1103
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