ISSN 1671-3710
CN 11-4766/R
主办:中国科学院心理研究所
出版:科学出版社

心理科学进展 ›› 2020, Vol. 28 ›› Issue (8): 1246-1255.doi: 10.3724/SP.J.1042.2020.01246

• 研究构想 • 上一篇    下一篇

亲组织不道德行为的负面效应及其作用机制

王桃林1, 张勇2, 周浩1(), 张军伟3   

  1. 1 四川大学商学院, 成都 610064
    2 重庆大学经济与工商管理学院, 重庆 400030
    3 华中农业大学经济管理学院, 武汉 430070
  • 收稿日期:2019-11-02 出版日期:2020-08-15 发布日期:2020-06-28
  • 通讯作者: 周浩 E-mail:zhouhao@scu.edu.cn
  • 基金资助:
    * 国家自然科学基金面上项目(71974021);国家自然科学基金面上项目(71872119);国家自然科学基金青年项目(71902127);国家自然科学基金青年项目(71602065);教育部人文社会科学基金青年项目(19YJC630173);中央高校基本科研业务费专项基金项目(2662019PY021);中央高校基本科研业务费专项基金项目(20826041C4201);四川省系统科学与企业发展研究中心资助重点项目(Xq18B01)

The negative effects and underlying mechanisms of unethical pro-organizational behavior

WANG Taolin1, ZHANG Yong2, ZHOU Hao1(), ZHANG Junwei3   

  1. 1 College of Business, Sichuan University, Chengdu 610064, China
    2 School of Economics and Business Administration, Chongqing University, Chongqing 400030, China
    3 College of Economics and Management, Huazhong Agricultural University, Wuhan 430070, China
  • Received:2019-11-02 Online:2020-08-15 Published:2020-06-28
  • Contact: Hao ZHOU E-mail:zhouhao@scu.edu.cn

摘要:

近年来, 员工为了企业利益而做出的违背社会价值、道德习俗、行为规范和法律等的亲组织不道德行为(Unethical pro-organizational behavior, UPB)导致的各种悲剧不断上演。然而, 现有研究主要聚焦于UPB的影响因素和积极作用方面, 对其潜在的危害性重视不足。鉴于此, 从多层次视角研究UPB的负面效应及其作用机制。首先, 考察UPB对情绪耗竭的影响及道德认同的调节作用和内疚的中介作用。其次, 创造性地提出组织UPB的概念, 并考察其对组织长期绩效的负面效应以及企业声誉的中介效应。最后, 进一步从利益相关者的视角考察企业UPB和员工UPB对顾客主动绩效的影响以及顾客企业认同的中介效应和顾客知觉到的员工组织化身的调节效应。研究成果不仅有助于丰富UPB的相关理论, 而且对遏制这种行为的进一步漫延具有重要启示。

关键词: 亲组织不道德行为, 情绪耗竭, 企业长期绩效, 顾客主动绩效

Abstract:

In recent times, various tragedies caused by unethical pro-organizational behavior (UPB) — that is, unethical behavior with the intention to potentially benefit the organization, but harm the interests of external stakeholders instead—are proliferating. The existing studies on UPB predominately focus on identifying its antecedents and pro-organizational aspects, ignoring its potential negative outcomes. Given this theoretical gap, the negative effects of UPB from a multilevel perspective are explored. First, the effect of UPB on exhaustion is explored; the moderating effect of moral identity and mediating effect of guilt are examined as well. Second, a firm-level UPB definition is created, and its negative effect on the firm’s long-term performance as well as the mediating role of corporation reputation are examined. Finally, the influence of the firm’s and employees’ UPB on customers' voluntary performance is analyzed, as well as the mediating effect of customer identification on the company and the moderating role of the perceived corporation agent role of employees. The results of this project will not only enrich the theoretical study related to UPB, but also help to discourage the practice or escalation of this kind of unethical behavior.

Key words: unethical pro-organizational behavior, emotional exhaustion, long-term firm performance, customer voluntary performance

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