ISSN 1671-3710
CN 11-4766/R
主办:中国科学院心理研究所
出版:科学出版社

心理科学进展 ›› 2019, Vol. 27 ›› Issue (11): 1906-1916.doi: 10.3724/SP.J.1042.2019.01906

• 研究前沿 • 上一篇    下一篇

工作场所文明行为:从内隐的自我提升到外显的组织优化

严瑜(), 曹照雪   

  1. 武汉大学哲学学院心理学系, 武汉 430072
  • 收稿日期:2018-12-06 出版日期:2019-10-31 发布日期:2019-09-23
  • 通讯作者: 严瑜 E-mail:yanyu@whu.edu.cn
  • 基金资助:
    * 国家社科基金项目“基于情绪角色模型的组织中不文明行为的螺旋效应研究”(18BGL119);教育部人文社科一般规划项目“组织不文明行为溢出效应和交叉效应的心理机制:跨层次整合研究”(17YJA190013)

Workplace civility: From implicit self-promotion to explicit organizational optimization

YAN Yu(), CAO Zhaoxue   

  1. Department of Psychology, School of Philosophy, Wuhan University, Wuhan 430072, China
  • Received:2018-12-06 Online:2019-10-31 Published:2019-09-23
  • Contact: YAN Yu E-mail:yanyu@whu.edu.cn

摘要:

工作场所文明行为是一种在组织文化下, 基于社会和组织角色义务的, 传达礼貌和尊重的主动性行为, 是一种向内要求自我控制, 向外主张尊重传达的行为, 它对于个体自身性格的塑造、组织中人际关系的改善以及文明氛围的培养都具有积极意义。在员工-员工、领导-下属、员工-顾客等关系中, 工作场所文明行为发挥着增进同事情谊、促进合作、增强领导力、建立信任、提升绩效等作用。未来的研究应该进一步厘清工作场所文明行为与不文明行为的关系, 运用动态视角研究它们发生、发展和被感知的机制, 以及这两种行为能否相互转化等问题。

关键词: 工作场所文明行为, 自我控制, 尊重, 提升, 优化

Abstract:

Workplace civilized behavior is a proactive behavior that conveys courtesy and respect based on social and organizational role obligations. This behavior depends on organizational culture. In recent years, with the influence of positive psychology on organizational behavior research, the value of workplace civility has attracted the attention of scholars, and there has been discussion about its implication and nature. Because workplace civility is inwardly demanding of self-control and outward-oriented behavior of conveying respect, it has positive significance for the shaping of individuals, the promotion of interpersonal relationships in organizations, and the cultivation of an organizational atmosphere. Based on a literature search, this paper provides an operational definition and basic research framework for workplace civility.

Key words: workplace civility, self-control, respect, promotion, optimization

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